Search our help centre
We’ve put together a bunch of answers to commonly asked questions, so you can quickly find the information you need. Can’t find what you’re looking for? give us a call on 0800 484 363 and our friendly help desk team can help you out. Hours: Mon-Fri 8 AM - 8 PM, Weekends/Holidays 9 AM - 6 PM (Closed Christmas Day, New Years Day and Good Friday).
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UFB
- What is UFB?
- How much does the UFB installation cost?
- Can I move house without breaking my UFB contract?
- Can I use my existing modem or router for UFB with Inspire Net?
- Can I get my UFB ONT moved to another house?
- How can I get an accurate gauge of my UFB connection speed?
- Why does only the first Ethernet port on my ONT work?
- Can I keep my current landline number when I move to Inspire Voice?
- Getting your router ready for fibre
Web Services
- Can I register or transfer a domain name?
- I don’t live in New Zealand now – can I still purchase a domain name through Inspire Net?
- What does a Domain name cost?
- Can you give me an example of how having a domain name works?
- Does Inspire offer web hosting?
- Do I have to have my domain registered with Inspire Net to use the hosting?
- Are there any restrictions on content?
- Do you offer web statistics?
- Do you offer a web panel for managing sites and databases?
- Do you offer a secure payment system?
- What happens if I go over my disk usage?
- What programming languages and databases are supported?
- Will you tell me if my website is vulnerable to hackers?
- Do you have formal uptime guarantees?
- Who is responsible for insurance and maintenance of our co-located servers?
- What sort of content can I host on my servers through Inspire Net’s Co-location Service?
- Do you sponsor website hosting?
- Can I have more than one email address?
- How long can my Inspire Net email address be? I would like to use my full name.
- I’m travelling or away from my computer at the moment - how do I check my email?
- Someone sent me a huge email that I don’t want to download. Is there a way to delete it?
- I would like to use Inspire Net’s email service to send out lots and lots of unsolicited messages to people for marketing purposes. Do you mind if I do that?
- What are my email settings?
- I have received an email from Inspire Net about my mail quota. What do I do?
Roundcube Webmail
- Where did my contacts go?
- What about my contacts groups?
- Is there anywhere to mark email as Spam? None of my spam is going to the spam folder.
- Can I change the way the date/time is formatted?
- I can’t right click on my message for the drop down selection to delete a message?
- I can’t see incoming email addresses, to check if they’re spam or not
- Can I set up a rule that routes my incoming email to specific folders?
Billing
- What are my payment options?
- I pay by credit card, but need tax invoices as well.
- Where do I post my payment to?
- Direct debit form
- How do I keep track on how much time or how much data I have used?
- Why do I have a naked DSL fee on my invoice?
- How do I view my Voice call history and check invoices?
- My internet usage is more or less than I expected. How do I change to a larger or smaller plan?
- I’m off on a long holiday and won’t be using my account. Could it be put on hold?
Spam
- What is SPAM?
- About SPAM Filtering
- How does the SPAM filtering work?
- Spam spam spam spam spam.... I’m sick of it! What do I do to get rid of it?
- What levels of SPAM filtering are available?
- How do I automatically delete (or move) ***SPAM*** tagged emails that arrive at my computer?
- How can I report spam?
Connection Issues
- My internet isn't working....
- I’ve rebooted my router but.... My ADSL/DSL light isn't doing what it normally does (Inspire DSL)
- My ADSL/DSL light is acting normally but I still have no internet connection (Inspire DSL)
- My internet is still down (MetroLAN)
- My internet is still down (Fibre, UFB)
- Still down?
Terminology
- DNS or Domain Name System
- Data cap
- Domain name
- Firewall
- FTP or file transport protocol
- HTTP or Hyper Text Transport Protocol
- Internet
- IP or Internet Protocol
- IP address
- Limit Speed (or throttle on cap)
- Mbit - what is it?
- TCP or Transmission Control Protocol
- UDP or User Datagram Protocol
- UFB - what is it?
- URL or Uniform Resource Locator
- What is FlatRate/Fair Use Policy?