Alert Level 2 - Our Helpdesk is fully operational from 7am - 9pm.
Need help? Call 0800 484 363.
Somewhere near your router will be a device call an Optical Network Terminator (ONT). Unplug the ONT first checking to see if the ‘firmware’ light is flashing. If the firmware light is flashing this could indicate that the ONT in receiving an update from the network provider DO NOT TURN IT OFF IF THE FIRMWARE LIGHT IS FLASHING.