Alert Level 2 - Our Helpdesk and front desk at our Main Street office are fully operational, with some of the team still working from home. Need help? Call 0800 484 363

Phone

What is Inspire Voice?

Inspire Net, regularly celebrated for providing the best internet service in New Zealand, brings you Inspire Voice.

Inspire Voice is available as an add-on service on any Inspire Net MetroLAN and Fibre plan. Now there is no need to keep paying your “landline tax”. You can ditch your existing landline provider and keep your existing local number if you choose.

All voice lines include call waiting, caller-ID (available with a caller-ID capable phone), voicemail service, do-not-disturb features and various “who called me” and privacy features.

Inspire Voice is a phone service which, unlike a traditional phone service, requires a working internet connection and mains power to function. We therefore do not guarantee that our service will always be available and advise customers to have a separate voice service (e.g. landline or mobile) and/or a battery backup for emergency calls. Many services, such as monitored alarm systems and medical alerts, will not function over VOIP. If you have any services that rely on a phone line we strongly suggest contacting your services provider to confirm whether their service can be adapted to work over our internet connection.

I don’t have an internet service through Inspire Net. Can I still get a phone line?

The short answer, no. With our phone product we need to ensure the best possible service for our customers. It’s very simple for us to ensure the quality of the call (Quality of Service or QoS) over our MetroLAN products or over UFB and our wholesale provider has put measures in place to ensure the best possible phone service over DSL or BoostVDSL.

We have no methods to ensure the quality of a phone call over our other connection methods like Inspire Prepay or Inspire Free WiFi or any connections provided by other ISP’s. As such, in the interests of providing a great service we do not supply phone lines over the other products.

Basic features that come for free with your Inspire phone

These features can be accessed using your phone.

Block Caller ID for this call Dial *67 then the number you are calling
Call the last person that called you Dial *69
Call Forward Always Activation Dial *72 before the number of the phone you wish to divert your calls to.
Call Forward Always Deactivation Dial *73 to go back to normal
Call Forward on Busy Activation Dial *90 before the number of the phone you wish to divert your calls to, for when this phone is in use
Call Forward on Busy Deactivation Dial *91 to go back to normal
Call Forward No Answer Activation Dial *92 before the number you wish to divert your calls to, for when no one picks up
Call Forward No Answer Deactivation Dial *93 to go back to normal
Do Not Disturb – on Dial *78
Do Not Disturb – off Dial *79
Voicemail Dial *55 and listen to the prompt for more options

Please note any Call Forward options may incur a call charge.

By logging into our website using your account details you can also do the following:

  • Set up a range of forwarding options for your Inspire phone.
  • Enable and disable the Do Not Disturb feature
  • Change the number of rings you have on your phone before it goes to voicemail or is forwarded to an alternative number.

International calling rates

If you have our Inspire phone service, here are the international calling rates.

Voicemail

Setting up your voicemail
Dial *55 from your phone and follow the prompts.  If you are not aware of what your pin number is, please call the Helpdesk on 0800 484 363.

Getting your messages online
In general your voicemails will be emailed to you.  Please follow the instructions here if you need to change to a different email address.

If they are not emailed to you, you can:

  • Log into the Inspire Net website and choose your voice account using the drop down list (eg. Username-voice).  Click on Messages.
  • Dial *55 from your phone and follow the prompts.  If you are not aware of what your pin number is, please call the Helpdesk on 0800 484 363.

Receiving voice messages to your email
Log into the Inspire Net website and choose your voice account using the drop down list (eg. Username-voice). 
Then select Setup.  Under the Voicemail settings:

  • Enter the email address you want messages sent to in the email address field.
  • In the drop down list called Email Notification click in here and change from ‘None’ to ‘Send w/ brief attachment (move to trash)
  • Click on Save Changes at the bottom of the page.

Alternatively, phone our friendly Helpdesk Support on 06 357 8559 or toll free on 0800 484 363 and they will set your voice messages to be emailed to an address of your choosing.