The Inspire Way
More than customer service philosophy – it’s how we live, work and treat people like neighbours, not numbers.
How We Build Our Team.
Here at Inspire Net we focus everything around ‘The Inspire Way’. It’s a philosophy that goes far beyond customer service policies and procedures. It’s about being the kind of people who naturally help others, whether that’s a colleague, a customer, or a complete stranger on the street.
Hand-Picked for Character.
The Inspire team is made up of individuals who have been hand-picked for their knowledge and excellent customer service skills, as well as a sense of humour. We don’t just hire for technical skills – we look for people who genuinely care about helping others and who understand that a little humour can turn a frustrating technical problem into a positive interaction.
Long-Term Relationships Matter.
Several of our team have been with us for over 20 years, and a quite a few over 10 years too. This isn’t coincidence, when you treat people well and create a culture where helping others is valued, people want to stay. Our low staff turnover means you’re likely to speak with the same friendly voices year after year, building real relationships rather than starting from scratch every time you call.
Community-Minded Individuals.
We spend a lot of time out and about in our community and our focus has always been making sure we continue to be the friendly team that helps people and provides the great service that we are so proud of. Our staff aren’t just employees, they’re your neighbours, parents at the same schools, supporters of the same local sports teams.
Real Solutions & Not Scripts.
Our team has the knowledge, authority, and motivation to solve problems creatively. We’re not reading from predetermined responses or escalating everything to supervisors. We’re empowered to think, adapt, and find solutions that work for your specific situation.
Living Our Values Daily.
The Inspire Way isn’t a poster on the wall or a training manual section. It’s the reason we keep our door open at 325 Main Street. It’s why our staff genuinely care when your internet goes down. It’s why we’ll spend time explaining technical concepts in plain language, and why we go out of our way to find solutions even for complex rural connectivity challenges.
