Walk in Welcome
Need help now? Walk into our Main Street office for instant support, password resets, and technical guidance
Real Help. Real People.
Available
Right
Now.
Sometimes you need help that can’t wait for a phone call or email response. At 325 Main Street, our door is always open. No appointments needed for customers who require immediate technical support, account assistance, or just want to chat with a real person about their internet needs.
Whether your router needs troubleshooting, you’ve forgotten your email password, or you’re setting up a new device, our friendly team is ready to help you face-to-face. No queues, no hold music, no overseas call centres – just your local internet neighbours ready to solve your problem.
What We Can Help You With.
From password resets to router troubleshooting, our technical team provides instant hands-on support for all your connectivity needs.
Password Resets & Account Access.
We’ve all been there. You’re trying to check your emails and suddenly can’t remember your password, or your account has been locked after too many attempts. Maybe you’ve just got a new phone and need to set up your email, but the old password isn’t working anymore. Don’t spend hours trying to reset things online or waiting on hold.
Just pop into our Main Street office with some ID and we’ll get you back into your account within minutes. Our team can reset passwords for your email, customer portal, and any other Inspire Net services. We’ll also help you set up a new password that’s both secure and memorable, because that’s what good neighbours do.
Router & Equipment Support.
Is your internet cutting out at the worst possible moments? Maybe your router lights are flashing in ways they shouldn’t, or your WiFi isn’t reaching that back bedroom anymore. Perhaps you’ve tried turning it off and on again (the classic fix!), but you’re still having issues.
Bring your Inspire Net router into our office and we’ll run a full diagnostic while you wait. Our technical team can spot issues that aren’t obvious, update firmware if needed, or simply explain what those blinking lights actually mean. If your router needs replacing, we’ll swap it out immediately. No waiting for courier deliveries. We can also help position your router for better coverage, recommend WiFi extenders for larger homes, or troubleshoot any devices that won’t connect properly.
Email Setup & Configuration.
Got a new smartphone, tablet, or laptop? Setting up email can be surprisingly tricky, especially when you’re dealing with different email apps, security settings, and server configurations. Each device seems to want the information entered slightly differently, and one wrong setting can leave you unable to send or receive emails.
Bring your device to us and we’ll configure your Inspire Net email account properly on the spot. Whether it’s Outlook, Apple Mail, Gmail app, or any other email client, our team knows the exact settings needed. We’ll also show you how to set up your email on multiple devices, ensure your contacts and calendar sync properly, and explain the difference between POP and IMAP so your emails appear consistently across all your devices.
Service Questions & Account Changes.
Wondering if you’re on the best plan for your needs? Maybe your internet usage has changed since you first signed up, or you’re thinking about adding Inspire Voice services. Perhaps you’ve received your bill and want to understand exactly what you’re paying for, or you need to update your payment details.
Our team can review your account and usage patterns to recommend the most suitable plan for your situation. We can upgrade or downgrade your service immediately, add or remove features, update your contact details, and explain every line item on your bill. No need to navigate through online portals or wait for callback appointments. We’ll make the changes while you’re here and ensure you understand exactly what you’re getting.
The Inspire Net Difference.
Unlike faceless corporations with overseas call centres, when you visit Inspire Net, you speak with real Kiwis who live and work in your neighbourhood. We understand local challenges and can provide solutions tailored to your specific needs.
Our team members are ready to help with genuine care and local knowledge that you simply can’t get from call centres far away.
