Alert Level 2 - Our Helpdesk is fully operational from 7am - 9pm.
Need help? Call 0800 484 363.
If you are a residential customer, payment is due within seven days of the date of your invoice. If you are a business customer, payment is due by the 20th of the following month. You can pay by:
We also accept credit card and debit card payments, either paid online, calling us over the phone or dropping in to our office.
Inspire Net Limited, ASB Bank
Please make sure you put your username as a reference in the particulars, otherwise we won’t know it’s your payment.
When your account is set up we automatically email you your invoice unless you have requested another option. If you need to check that we have your account details up to date, including the correct email address for you, give us a call on 0800 484363.
We are happy to email copies of any tax invoices you may need. Just let our Billing department know at firstname.lastname@example.org.
You can post your payment to:
Inspire Net Ltd
PO Box 4387
Palmerston North, 4442
A direct debit is an arrangement between you as our customer, and Inspire Net and the amount that is taken out of your account varies according to your monthly invoice.
You can download a Direct Debit form and conditions of authority here. Fill in your details and post it back to us at Inspire Net, PO Box 4387, Palmerston North. We then send it to the bank once we have completed our set up process.
To look at all your account details, click Login to your account at the top right of any page on the Inspire Net website. Enter your username and password, and click Login. On the resulting page, click Traffic History.
You can have a Clothed DSL connection if you have a standard physical phone line already to your premises (the cost to maintaining your phone line is incorporated into your monthly landline phone connection with your provider).
If you don't have a landline but still wish to use Inspire DSL, you would choose Naked DSL where the cost of the line is incorporated into your Inspire DSL connection. This is an additional $35.00 per month.
You can log into your account through our website. Use your username and password (or any of your usernames or passwords) and view your call history, as well as see your invoices for your phone account.
If you would like to discuss what plan you are on, or what you could change to, please call us on 0800 484 363.
Some of the internet services we provide can be put on hold while you are away for an extended period of time. If this is of interest to you, please contact our helpdesk so we see if your connection qualifies. 0800 484 363.