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UFB

What is UFB?
What is the standard timeframe for getting UFB installed if my house has been confirmed as ready?
How much does the UFB installation cost?
Can I move house without breaking my UFB contract?
My house shares a driveway with some other houses or I live in an apartment or multi-tenant building. Am I able to get UFB?
Can I use my existing modem or router for UFB with Inspire?
Can I get my UFB ONT moved to another house?
How can I get an accurate gauge of my UFB connection speed?
Why does only the first Ethernet port on my ONT work?
Why don’t I get the full 100/50Mb or 30/10Mb attainable speed of my fibre connection all the time?
Can I keep my current landline number when I move to Inspire Voice?

 

What is UFB?

Ultra Fast Broadband is the term used to describe the new fibre optic network which is being installed throughout New Zealand.  This network will eventually replace most of the existing copper based services and not only be used for internet but also TV, medical monitoring and many other services.

What is the standard timeframe for getting UFB installed if my house has been confirmed as ready?

This is generally up to 10 working days from when we have confirmed that the service is available. However this can change depending on your building, especially if you share a driveway or are part of a multi-tenanted building.  We will keep you informed as your connection progresses.

How much does the UFB installation cost?

The installation is free for most standard installs until December 2014.

Can I move house without breaking my UFB contract?

At this stage the network is not yet available to all locations.  Unfortunately, this means that if you move house you may break your contract if the new house does not have the service available.

My house shares a driveway with some other houses or I live in an apartment or multi-tenant building.  Am I able to get UFB?

If the service is available to your location we should be able to get you connected.  The process for shared driveways and multi-tenant buildings has not been defined by the network providers, and due to this, the standard lead times do not apply.  We will work with you to get you connected if you fall in to this category.

Can I use my existing modem or router for UFB with Inspire Net?

In some cases your existing equipment may work with our UFB service.  However, we have designed the service to work with the equipment we provide so using another device may impact stability and performance.

Can I get my UFB ONT moved to another house?

At this stage the network is not yet available to all locations.  If your new house does have the service available when you have a new installation, you will receive a new UFB ONT.

How can I get an accurate gauge of my UFB connection speed?

We run a local speedtest server at http://www.inspire.net.nz/speedtest.html which will give a good gauge of the speeds attainable between your premises and Inspire Net.

You can also run speed tests against many public speedtest servers at http://speedtest.net.  However, please note that many factors outside of Inspire Net’s control can mean that the results attained from any of these external speedtest servers are slower than the speeds reported by the Inspire Net speedtest server.  Factors influencing this would include latency, distance and congestion.  Running tests against speedtest servers around the world will give you a good gauge of what speeds you can expect to get to, and from, different parts of the world.

Why does only the first Ethernet port on my ONT work?

The ONT is designed to provide other services from other providers in future such as pay TV or medical monitoring.  As the network becomes more widespread these services should start to become available.

Why don’t I get the full 100/50Mb or 30/10Mb attainable speed of my fibre connection all the time?

While your connection to our network should run at full speed most of the time, the website or service you are connecting to may not be able to provide a connection at that speed, this is often the case with international services.

Can I keep my current landline number when I move to Inspire Voice?

You can ‘port’ your current local number to Inspire Voice for a one off fee of $40.  There can be a small amount of downtime as the number moves between providers but we’ll do our best to minimize any delay.