A scam is any email or link within an email, a phone call or even a text that asks you to provide any of your personal details or banking information.
The aim of scammers is to trick you into providing these details or making direct payments to them. They send out emails to thousands of people every day, and use things such as refunds, incorrect billing, call backs etc.
If you're unsure if the email or call is genuine, the best thing to do is delete or hang up.
Please report any suspicious emails or calls to us via email as it does help us to take action against them. Try to include the full email header information provided. You can email email@example.com