Support Page

Inspire support - 7am to 10pm, 7 days on 0800 484 363
Get in touch with us!

Broadband

What is broadband?
How fast is Inspire Broadband?
Can I get a static IP address?
What is a data cap?
How can I uncap my data?
Do you have a proxy server for web browsing?
Do I need to run an antivirus and/or a firewall with Inspire Net Ethernet Service?
What is IPV6?

 

What is broadband?

Broadband is a term used to describe a high speed connection that can be shared over multiple devices in your network.  Broadband is generally expected to be faster than 128kbit/s.

How fast is Inspire Broadband?

MetroLAN
Our MetroLAN service is up to 5MBit/s for Wireless and 100Mbit/s for Fibre.  There are lower speed options available for entry level plans.

UFB
Full speed is up to 100Mbit/s for UFB.  There are lower speed options available for entry level plans.

Inspire DSL
Our Inspire DSL service is as fast as your line can go within the limits of the ADSL technology.  This can be affected by many factors including:

  • The distance you are from the nearest cabinet/exchange
  • Internet traffic congestion
  • The quality of your phone line
  • The number of joins in your line
  • Factors within your home such as unfiltered devices and lengthy phone cords
Can I get a static IP address?

We assign a static IP address to all of our broadband connections (except for Prepay).

What is a data cap?

A data cap is the amount of information you can send and receive per month on your connection.  Generally, basic use such as email and web browsing does not use much data and a lower data cap plan should be sufficient.  If you use your connection to watch on demand TV, online videos (such as YouTube), play online games or use any other higher data-use applications you will find a higher data cap will be more suitable.

How can I uncap my data?

If you find you have used more than your data cap, you can change to one of our higher level plans. Alternatively, you can switch to a Pay Over Cap plan, which will cost $10 per 10GB traffic block over your current limit.

Do you have a proxy server for web browsing?

We do not use a transparent caching proxy server for web access, so you don’t need to configure anything here.

Do I need to run an antivirus and/or a firewall with Inspire Net Ethernet Service?

The short answer is “yes” to both. The long answer is, that while we do our best to protect Inspire Net customers from dangerous malware, it is not always possible to catch everything.

What is IPV6?

Since the beginning of the internet as we know it, every device that is connected to the internet has an IP address assigned to it.  These are IPv4 numerical addresses made up of four sets of up to three numbers.  Unfortunately the number of connected devices is rapidly catching up to the total possible number of IPv4 addresses which has led to the introduction of IPv6 addresses which are made up of numbers and the letters A through F, and have considerably more possible numbers than IPv4.