Well, another year has nearly passed and it’s been a busy time here at Inspire Net. We have been continuing to upgrade our wireless network, increasing our own Fibre footprint and adjusting our business with the tightening economic conditions.
We continue to pride ourselves in being your local Broadband Provider while offering our service across all of NZ.
The highlight of the year was celebrating our 25 years in business and we wouldn’t be here without all our loyal customers.
You may have noticed our Customer Portal has received a make-over. The new design will work better across a range of modern devices. If you haven’t logged in via your phone or tablet; give the improved My Inspire Portal a go.
Your feedback is always welcome. Can’t find a feature or bit of information about your Inspire Net account? Let us know. We’re always looking to improve our service.
The login page for my.inspire.net.nz has changed:
With the Christmas/New Years holidays, kids getting technology products and family coming to stay now is a good time to check you are on the correct data plan for your needs. Our helpdesk team can check your usage for you and suggest the most suitable plan.
Experiencing internet troubles? Follow these steps:
Check Your Cables: Ensure all cables are securely plugged in. A loose connection may be the culprit.
Router Reboot: Turn off your router for a few seconds and then power it back on, and see if it improves once it has fully restarted (up to 5mins). This simple step can often resolve connectivity issues.
Still Having Problems? If the problem persists, don't hesitate to reach out to us. Our team is here to help. Give us a call, and we'll work together to get you back online. 0800 484 363 😊
The purpose of the Vulnerable Consumer Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
The code supports consumers who can no longer call 111 in a power cut because they have moved to new home phone technologies like fibre or fixed wireless. These technologies need a power supply in the home to work, meaning they will not work in a power cut without an independent power source.
When there is a power failure, if you are a VOIP (Voice over Internet Protocol) customer, this means your phone will not operate to call 111 in an emergency, if needed, as it works digitally via your internet connection, which also won’t be working. Items like cordless phones and medical alarms will also likely not work unless you have an alternative connection which doesn’t rely on power to operate.
Most people will have a cellphone that they can call 111 on if needed, however in some instances this service may not be available due to location. If you are an Inspire Net VOIP customer who is vulnerable (a person who is at particular risk of requiring 111, with for example a medical condition) and don't have an alternative means of contacting 111 in the case of a power failure, please call or email us and we can work with you to come up with a suitable solution at no cost to you. Note: there is a form to complete which we can work through with you, if needed, and some proof of vulnerability is required. This form is also available on our website here.
A friendly reminder to keep an eye on your accounts and invoices as we do spend a lot of time chasing customers. A direct debit is a great way to not have to worry about your account. Download our direct debit form, fill in your details and send it back to us to get the set up process underway. Direct debit form.
To celebrate Christmas we are running a competition for all our loyal customers
Win 1 of 3 Goody packs consisting of an Inspire Net 25 Year Backpack, Cooler bag, Drink bottle and some Xmas Treats.
Hurry, the competition closes Friday 15th December at 5pm (Winners drawn and announced the week following) Don't miss your chance to win these goodies!
*Terms & Conditions: Participants must be residents of New Zealand and at least 18 years old to enter. Competition applies to current Inspire Net customers only. Prizes not redeemable or transferrable for cash. The competition ends on Friday, December 15th at 5pm. Winners will be randomly selected, contacted and announced on our page the week following.