A quick update for all customers regarding Inspire Net and COVID-19.
Inspire Net is a critical Infrastructure Provider. We have implemented our pandemic plan over the past few days with most staff working from home where possible, and a skelton crew in our building to ensure we are well prepared for the Level 4 implementation on Wednesday at 11:59pm.
What does this mean for customers?
Our Helpdesk is fully operational, however we are experiencing a huge call volume at present, so please be patient, leave a voice message and we will be back in touch as soon as we can. Most of the Helpdesk are working remotely from home and will be under pressure for not only Inspire Net but for their own family’s wellbeing. At this stage our Helpdesk hours remain unchanged, and are 7am to 10pm daily.
We will do our best to help you all with everything we can, but due to the lockdown we are unable to send our staff out to customer’s homes for faults etc. If a new router is required, we can still courier these out, but obviously there may be some delays with it getting to you.
Please be assured our Network is well placed to handle the increased demand and our Network technicians are monitoring this 24/7.
All of our outside infrastructure work including wireless installs are on hold and our front office is closed.
Stay safe and look after each other.
- Your Inspire Net team.
A little bit of ‘normal’ news from us.
We have recently had a few staff members move on to further their knowledge and experience in the big world of I.T, and we now have a few new and fresh faces around. Please welcome to the Inspire Net helpdesk team, Craig, Mark and Sam! Feel free to give them a warm welcome if you speak to them when calling.
We were looking forward to catching up with a lot of our current customers and some new! at the Central Districts Field Days, however with this being cancelled, we'd like to let you know that we're still running with our Field Days promotion (details on our website), so please feel free to share! *Note that once things are back to normal, we will be able to start processing these.
We were also all-set to launch our new digital radio product, so again will launch this once everything is back to normal.
Lastly, we have rolled out some changes to our terms and conditions. We are making the following changes to our terms and conditions around mail:
Removing: Section 5 - Internet Services:
You are responsible for downloading to your computer any email that you wish to keep. We may, without notice to you, remove any email that remains on our servers for more than 90 days.
And adding: 21. Mail
You are responsible for ensuring that your mailbox does not exceed 2Gb. A warning email will be sent when you reach 80%. Failure to keep within this limit may lead to your mail account being suspended. Mail stored on our servers is at your risk. All mail in your Deleted items will be removed within 7 days.
These changes are due to storage space, and the fact most customers now use IMAP.
We have also been automating a number of processes over the past few months and in particular Automatic Payments. Could you please ensure you put your username and invoice number on your payments, this makes it so much quicker to allocate and ensure payments are applied to the correct account. A large number of customers have also moved to Direct Debit, so if this is an easier option for you, please contact us for a form. Direct Debit makes things a lot easier if you have an account with varying amounts, due to things such as VOIP and removes the need to come into the office.
Again, if there is anything you would like clarified or you would like to make any alterations to your plan or account, please give us a call on 0800 484 363.