Greetings to you all, it’s time for one of our Inspire Almost Monthly Updates. As always we seem to have more work than we can keep pace with, so here’s a brief update of a few of the changes and happenings.
Consumer NZ has released a new accreditation programme called “Consumer Trusted” and Inspire is now a part of it. We’ve put time and effort in recently to make sure we meet the key principles in their Consumer Trusted Code of Conduct, and feel that working together will build further on the great reviews we’ve had through the years in Consumer’s Internet Provider customer satisfaction surveys. For more information, if you are interested, click on the Consumer Trusted logo at the bottom of our Inspire website.
New Invoice Layout
We have updated our invoice format to include a mini statement as well as invoice, so it will show your last few transactions with Inspire, your current invoice details, and your balance due. When your next invoice arrives after 17th July it will be in the new format - and if you receive it by email you will already see it all onscreen when you open the email - no extra clicks needed. You will still have a PDF file attached though if you need to have a formatted invoice for printing, or if your email client doesn’t support viewing in HTML. We have spent a lot of time changing our billing system to make these new invoices, with the aim of providing you with clearer invoices for services, and enable you a better view of recent payments, credit notes and invoices. We still get occasional payments that have no reference details with them so we can’t easily relate to a customer account - we’re hoping that these changes will help people quickly spot if a payment has not been applied to their account.
For those of you using our direct debit payment option we have updated how this works so that it will now direct debit the outstanding balance of your account once rather than taking an invoice total each time one is made. If you purchase a new router or anything additional from us, the amount will be direct debited when your account rolls for the month. If your account is in credit, then there’s no outstanding amount due and no payment will need to be processed. The original direct debit system we implemented only debited the invoiced amount each time an invoice happened, and did not take into account any outstanding amounts due, or amounts in credit.
UFB Speed Changes
Chorus have recently announced new UFB products that are available to us (UFB is the name of the new fibre network being laid around 75% of the country). The original entry level product we had in Chorus areas for UFB (currently Palmerston North, Feilding, Levin, Wellington, Blenheim and shortly Masterton) was 50Mbit download and 10Mbit upload and we are replacing this with the new 100Mbit download and 20Mbit upload plan for the same monthly price. Customers who are on our current 50/10Mbit product will be seamlessly migrated over the next few weeks to this new plan.
Additionally in Chorus areas, our larger residential product was 100Mbit download, 50Mbit upload and we are currently testing a 200Mbit download, 100Mbit upload plan. As soon as we are finished testing and are happy with the new product, customers on this plan will be seamlessly migrated to the faster plan too. We expect to complete this testing before the end of July and start customer migration the first week of August.
We are currently evaluating the new Chorus products for businesses, and also the new Ultrafast fibre plans for Wanganui, and will announce new plans for these in the next Almost Monthly Newsletter.
The Inspire Net SquashGym recently hosted one of the PSA tournaments which a number of national and international players entered. We’ve worked with the SquashGym to create the Inspire Skybox, a corporate and players lounge with a great view out over Courts 6, 7 and 8 - a space where sponsors can come socialise and watch some of the amazing Squash events that happen regularly in Palmerston North.
Inspire Net has been a supporter of Squash in the greater district for over a decade, from court tins at many clubs, the Junior Development Academy and the World Juniors that were held in Palmerston North, to many other events on the Squash calendar. If you are interested in playing, or have children that are interested, nearly every club in the region hosts a regular junior or club night where you can head down, meet people and give squash a try.
As always, I would love to hear any feedback, good or bad about how you feel we can make Inspire better for you, feel free to email me by simply replying to this email.