Hi Everyone,

It's the lead-up to Christmas already, and as always there is a mad flurry of things happening here at InSPire.

Helpdesk Hours over Christmas

We will be shutting our helpdesk for our Christmas function this Saturday (20th November) from 12 noon for our staff Christmas function. The helpdesk staff work hard all year giving awesome support to our customers, so for one afternoon a year, we give them a break and take them out into the sunshine (hopefully), feed them good food before locking them back into their office again the next day. The helpdesk will re-open at 8:00am on Sunday morning.

Additionally as is our tradition, our helpdesk will also be shutting at 10pm on Christmas Eve, and re-opening at 8:00am on Boxing Day, so staff can enjoy Christmas Day with their families.

With the exception of Christmas day its business as usual with the helpdesk open from 8am until 10pm every day.

MetroLAN  Fibre and Wireless Updates

MetroLAN wireless and fibre customer traffic plans 10Gbytes and over are getting upgraded. For these customers using our wireless and fibre services, when your next plan rolls over after 1st December, your traffic cap will be doubled going forward from then. If you are on a 10Gbyte plan, your new traffic cap will be 20Gbytes, if you are on 50Gbytes, it will be 100Gbytes etc. Also we are bringing the additional traffic blocks for those of you on pay over cap in line with our DSL pricing at $10/5Gbytes, rather than the current blocks of $20/10Gbytes.  We will still be keeping the $75/50Gbyte pay over cap options for larger customers.

We have connected several new buildings to our own fibre network in the Palmerston North CBD over the last few months, including The Grand Building, NZI Building, Elite Fitness Building, Square Edge, Advantage Computers, Computer Care, Semper House, Ray White, Redex, Property Brokers and the State Building. If you are a customer looking for a better grade of connection and are in one of these buildings, call our helpdesk to discuss your options.

Upcoming Building Changes

We will be starting our building changes over the Christmas break, as it should mean the least impact on those of you that come in to our office.  This will not impact our helpdesk at all, however the reception area might be a slight demolition zone if you are coming in to see us.  This is the first stage of our upgrade to our server room and power infrastructure.

If you have any questions don’t hesitate to contact our helpdesk team on 06 3578559 or 0800 484363.

Cheers
James @ InSPire