Alert Level 2 - Our Helpdesk is fully operational from 7am - 9pm.
Need help? Call 0800 484 363.
0800 484 363
Who we are
Get in touch
How can we help?
What is broadband?
How fast is Inspire broadband?
Can I get a static IP address?
What is a data cap?
How can I uncap my data?
What is UFB?
How much does the UFB installation cost?
Can I move house without breaking my UFB contract?
Can I use my existing modem or router for UFB with Inspire Net?
Can I get my UFB ONT moved to another house?
How can I get an accurate gauge of my UFB connection speed?
Why does only the first Ethernet port on my ONT work?
Can I keep my current landline number when I move to Inspire Voice?
MetroLAN Fibre (3)
What is Inspire MetroLAN Fibre?
Who is Inspire MetroLAN Fibre aimed at?
What are the settings for the Inspire MetroLAN Fibre service?
MetroLAN Wireless (6)
What is MetroLAN Wireless?
How fast is MetroLAN Wireless?
What area does the MetroLAN Wireless service cover?
How reliable is MetroLAN Wireless?
What are the settings for MetroLAN Wireless?
Is there an installation fee for Inspire Metrolan Wireless?
Inspire DSL (6)
What is Inspire DSL?
What other advantages are there to Inspire DSL?
What do I need to get connected?
What is interleaving?
What is Naked DSL?
What are the settings for Inspire Net's DSL service?
What is Inspire Voice?
I don’t have an internet service through Inspire Net. Can I still get a phone line?
Basic features that come for free with your Inspire phone
International calling rates
Inspire Prepay (4)
What is Inspire prepay?
Where can I connect with Inspire Prepay?
How do I setup my prepay connection?
What is a Student City connection?
Inspire Free WiFi (1)
What is Inspire Free WIfI?
Web Services (17)
Can I register or transfer a domain name?
I don’t live in New Zealand now – can I still purchase a domain name through Inspire Net?
What does a Domain name cost?
Can you give me an example of how having a domain name works?
Does Inspire offer web hosting?
Do I have to have my domain registered with Inspire Net to use the hosting?
Are there any restrictions on content?
Do you offer web statistics?
Do you offer a web panel for managing sites and databases?
Do you offer a secure payment system?
What happens if I go over my disk usage?
What programming languages and databases are supported?
Will you tell me if my website is vulnerable to hackers?
Do you have formal uptime guarantees?
Who is responsible for insurance and maintenance of our co-located servers?
What sort of content can I host on my servers through Inspire Net’s Co-location Service?
Do you sponsor website hosting?
MetroLAN Private (3)
Dark Fibre (1)
Dark Fibre Services
What is Inspire Net Server Co-location service?
Can I have more than one email address?
How long can my Inspire Net email address be? I would like to use my full name.
I’m travelling or away from my computer at the moment - how do I check my email?
Someone sent me a huge email that I don’t want to download. Is there a way to delete it?
I would like to use Inspire Net’s email service to send out lots and lots of unsolicited messages to people for marketing purposes. Do you mind if I do that?
What are my email settings?
Roundcube Webmail (7)
Where did my contacts go?
What about my contacts groups?
Is there anywhere to mark email as Spam? None of my spam is going to the spam folder.
Can I change the way the date/time is formatted?
I can’t right click on my message for the drop down selection to delete a message?
I can’t see incoming email addresses, to check if they’re spam or not
Can I set up a rule that routes my incoming email to specific folders?
My Account (3)
How can I check my data usage?
How can I change my password?
Can I change my username?
What are my payment options?
I pay by credit card, but need tax invoices as well.
Where do I post my payment to?
Direct debit form
How do I keep track on how much time or how much data I have used?
Why do I have a naked DSL fee on my invoice?
How do I view my Voice call history and check invoices?
My internet usage is more or less than I expected. How do I change to a larger or smaller plan?
I’m off on a long holiday and won’t be using my account. Could it be put on hold?
General Settings (3)
Email and Web Browsing
Client Setup Guides (2)
Email Client Setup
Spam Filtering Setup
What is SPAM?
About SPAM Filtering
How does the SPAM filtering work?
Spam spam spam spam spam.... I’m sick of it! What do I do to get rid of it?
What levels of SPAM filtering are available?
How do I automatically delete (or move) ***SPAM*** tagged emails that arrive at my computer?
How can I report spam?
Connection Issues (6)
My internet isn't working....
I’ve rebooted my router but.... My ADSL/DSL light isn't doing what it normally does (Inspire DSL)
My ADSL/DSL light is acting normally but I still have no internet connection (Inspire DSL)
My internet is still down (MetroLAN)
My internet is still down (Fibre, UFB)
DNS or Domain Name System
FTP or file transport protocol
HTTP or Hyper Text Transport Protocol
IP or Internet Protocol
Limit Speed (or throttle on cap)
Mbit - what is it?
Pay over cap
TCP or Transmission Control Protocol
UDP or User Datagram Protocol
UFB - what is it?
URL or Uniform Resource Locator
Our complaint procedure
Inspire Net Copyright Compliance Report 2011-2012
Maintenance Windows (2)
Scam Alerts (1)
Protect yourself from Scam and Fraud
Fair Use Policy
Vulnerable Consumer Policy
Fair Use Policy
Vulnerable Consumer Policy