Some Inspire Wireless customers in the Manawatu area may find they lost internet access around 10:00am due to what seems to be a power fault with our equipment. Engineers are on their way to fix it.
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
Due to various lightning strikes and power issues we have various wireless towers down around the Manawatu at the moment.
Anything we cannot resolve remotely will need to be visited in daylight hours later on today.
Degraded performance for Wimbledon, Herbertville and Mataikona due to an equipment fault. Plan to repair by midday tomorrow.
Wireless customers in the Manawatu region may not have internet access due to damage to some of our equipment. A repair crew is en route this morning, and we expect a resolution by noon.
12:39am : This is largely fixed now.
There is a fault affecting some of our MetroLAN wireless customers in the Manawatu region. We're working on this now.
10:21am : This is largely fixed now.
We have lost part of our MetroLAN wireless network in the Wanganui and South Taranaki regions. We're working on the problem now.
****UPDATE**** It appears the customer impact from this outage is either little or no impact. We're still looking in to this but it is likely limited to our own management networks only.
****UPDATE**** We have closed this fault as we're now certain there is, and has been, no customer impact.
Hi Everyone. We have lost part of our MetroLAN wireless network in the Mangaweka and Taihape regions. We're working on the problem now.
UPDATE 11.55am : We've routed around some of the issues. Our team are on the way to fix the problem site but unfortunately that will be at least a 45 minute drive and a long walk. ETR about 90 minutes at the moment.
UPDATE 12.20pm : All customer impact should now be resolved.
Wireless customers fed from our Temata site behind Massey university, Palmerston North will have intermittent internet access until at least tomorrow morning due to a battery fault at the site.
UPDATE 8.45am : The site is now running on generator power fixing any customer impact.
Customers in the Tararua region may be unable to connect to the internet at the moment due to the loss of power at an Eketehuna site. The estimated restoration for power for this site is 2pm.
Customers on the Kapiti coast may find they are unable to connect to the internet at the moment. The cause isn't clear at the moment, but our engineers are investigating the problem.
Turned out this problem was closer to home than we thought, and tweaking some misbehaving gear locally fixed the problem. If you're still having problems, please contact the helpdesk.
Customers in the rural Manawatu from Palmerston North to Shannon may be unable to connect to the internet at the moment due to the loss of equipment at one of our wireless towers. Our engineers will very shortly be en route to fix this, and we expect it to be fixed by 10:30am.
Our engineers reached the site. This problem should have been resolved for about an hour now, and we're satisfied the equipment is in a more reliable state. If you're still having problems, please contact the helpdesk.
Customers in the greater Tararua region may presently be offline due to what seems to be a fault with our wireless equipment. We have top men working on it right now.
We have put in place a temporary configuration that should get most or all of the affected customers going again, though possibly with suboptimal performance. We have engineers en route to replace the failed equipment and it should be resolved within a couple of hours.
Our engineers got to the site and replaced the equipment and everything should be back to normal. If you're still having problems, please contact the helpdesk.
We have issues in the Taihape area at the moment - likely due to a power cut. We're investigating at the moment.
We tracked down the issue to one particular piece of equipment and have now fixed the problem. Everything should be working again as normal.
Unfortunately the equipment causing the problem is still having issues and we're looking in to work-arounds. If we have to visit onsite this will take at least 1 hour due to drive time.
We've routed around the problem equipment and all wireless sites are operational again now.
We are currently experiencing power off at a site in Woodville which is causing loss of services in the Tararua area. Techs are on route to the site with a generator now.
UPDATE 11:45AM Resolved! Sorry for any inconvenience. If you have any further problems after a router reboot, give our Helpdesk a call 0800 484 363. Thanks for your patience!
UPDATE 10:47AM We think we're getting to the bottom of it. The guys are all on this and we're trying to resolve as fast as we can.
Hi everyone, we're currently experiencing faults on our MetroLAN network. Working on it. Will keep updates coming on website and Facebook. Apologies for the inconvenience.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.