9:30am: This issue should now also have been resolved. Please try rebooting your router if you're still experiencing problems. If that still doesn't work, as always, you can give the helpdesk a call on 0800 484 363.
8:40pm: There is a 3rd party fibre cut that is under repair. Inspire technicians have installed a temporary radio link to get customers internet and voice working again (perhaps slower than normal, but working), and services should stay working until we get an update about the fibre being repaired.
Customers in the greater Kimbolton area on Inspire Wireless may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.
Hi Everyone, One of our larger wireless towers has stopped working. This has caused some congestion on our wider network due to the increased load. Our network team is working on it now and are hoping to have it resolved in the next few hours. Apologies for the inconvenience.
** 4:27PM Update** Our Network team has advised that while we have made a number of changes to our network to work around the problem, the repairs will most likely carry on into the weekend. Inspire Rural wireless speeds will run a bit slower until its fixed unfortunately. We hope to have everything back to normal on Saturday for everyone. Once again we apologise for the inconvenience.
Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.
These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.
At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.
** 10:20am update**
All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.
Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.
Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.
Since 8:50pm there has been a fault with our wireless site at Aberfeldy affecting a number of customers in that area, and the lower Whangaehu Valley. At this stage it is unlikely that service will be restored until mid-morning tomorrow.
"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”
A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf
All maintenance is now finished
Wireless customers in the Tararua region may find they have lost internet connectivity due to equipment failure in the Weber area. We will very shortly be dispatching technicians to replace the broken equipment. We will update this fault as soon as we know more.
Some Inspire Wireless customers in the Manawatu area may find they lost internet access around 10:00am due to what seems to be a power fault with our equipment. Engineers are on their way to fix it.
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
Due to various lightning strikes and power issues we have various wireless towers down around the Manawatu at the moment.
Anything we cannot resolve remotely will need to be visited in daylight hours later on today.
Degraded performance for Wimbledon, Herbertville and Mataikona due to an equipment fault. Plan to repair by midday tomorrow.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.