Network Status

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.

Hi Everyone

Quick update regarding the network fault last night:

An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.

A replacement is on its way!

Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.

8:40pm: A fibre was re-spliced in the Palmerston North Exchange which has restored our handover service for Copper services (DSL). It appears everything is back up and running, we are running tests now. At this stage it looks like a contractor (not ours) disconnected one of our fibres in the exchange.

Customers fed via DSL may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.