Network Status

Status: Fixed

Feb 20 2020 03:33 PM - Feb 20 2020 08:56 PM

8:40pm: A fibre was re-spliced in the Palmerston North Exchange which has restored our handover service for Copper services (DSL). It appears everything is back up and running, we are running tests now. At this stage it looks like a contractor (not ours) disconnected one of our fibres in the exchange.

Customers fed via DSL may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

Status: Fixed

Dec 29 2019 02:35 PM - Dec 31 2019 08:20 AM

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.

Status: Fixed

Jun 25 2019 05:28 PM - Jun 25 2019 05:31 PM

Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.

Status: Fixed

Jun 4 2019 01:07 PM - Jun 4 2019 01:18 PM

Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.

Status: Fixed

Mar 27 2019 09:35 AM - Mar 29 2019 05:29 AM

"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”

A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf

All maintenance is now finished

Status: Fixed

Aug 29 2018 09:57 AM - Aug 29 2018 12:16 PM

A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.

Status: Fixed

Aug 21 2018 09:55 AM - Aug 21 2018 07:57 PM

We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.

10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.

12:14pm : We have an estimated resolution time of 6pm tonight.

2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.

7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.

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Experiencing problems on the network?
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