Our mail servers are going through a well earned upgrade this week after a large increase in email use since the COVID 19 Lockdown. During this process, you may see the odd error message pop up when trying to send or receive email. Our network team are monitoring the situation and are planning to have this all resolved by the end of the week. If you continue to have issues with your email after waiting a few minutes, please feel free to contact our helpdesk on 0800 484 363.
UPDATE 23/7 10:30am: Some updates and changes applied to the mail platform yesterday seem to have improved its stability somewhat, but we're not yet out of the woods. We're planning to update the relevant servers for webmail at 1:00pm today, so customers may find that webmail is briefly unavailable for up to 30 minutes after this point. We appreciate your continued patience as we sort all this out, and expect things to gradually improve from this point.
UPDATE 23/7 2:00pm: The webmail backend server has been updated, and we now expect webmail to be working again at least as well as before, hopefully better. We're continuing to stabilise the whole system as the day wears on.
UPDATE 25/7 11:50am: Our mail services have been struggling again today causing it to reject username and passwords. Our network team are on the case. Apologies for the inconvenience folks.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.