We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
Network Maintenance Update We are planning some network maintenance over the weekend. These changes will occur between 2am and 4am on Sunday 2nd of Feb. It is expected that the customer impact from these changes will be non existent or minimal. Have a good weekend!
Due to the impact of a spam attack, we are presently having problems delivering to some email boxes, particularly at @outlook.com, @live.com, and @hotmail.com addresses. Messages may still be delivered, but might end up in Spam or Junk Mail folders. We have taken some steps to improve deliverability and expect this situation to improve over the next few days.
21 May 2019. 2.32 PM update We still looked to be blocked by the Spam and Open Relay Blocking System, which should be resolved early tomorrow morning if they honour our delist request.
22 May 2019. 10.10 AM update We have successfully been delisted from SORBS. This should improve mail deliverability over the next few days.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.