Network Status

Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.

Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.

"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”

A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf

All maintenance is now finished

A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.