Network Status

Status: Fixed

Jul 13 2020 11:36 PM - Jul 14 2020 01:02 AM

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.

Status: Fixed

Jul 11 2020 08:13 PM - Jul 11 2020 08:35 PM

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.

Status: Fixed

Jul 11 2020 02:30 PM - Jul 11 2020 03:37 PM

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.

Status: Fixed

Jul 9 2020 05:09 PM - Jul 9 2020 05:44 PM

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.

Status: Fixed

Jun 25 2020 08:08 PM - Jun 29 2020 09:56 AM

Hi Everyone

Quick update regarding the network fault last night:

An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.

A replacement is on its way!

Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.

Status: Fixed

Dec 29 2019 02:35 PM - Dec 31 2019 08:20 AM

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.

Status: Fixed

Dec 25 2019 08:28 AM - Dec 25 2019 10:27 AM

At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.

** 10:20am update**

All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.

Status: Fixed

Jun 25 2019 05:28 PM - Jun 25 2019 05:31 PM

Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.

Status: Fixed

Jun 4 2019 01:07 PM - Jun 4 2019 01:18 PM

Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.

Status: Fixed

Mar 27 2019 09:35 AM - Mar 29 2019 05:29 AM

"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”

A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf

All maintenance is now finished

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Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.

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