We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.
We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
Quick update regarding the network fault last night:
An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.
A replacement is on its way!
Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.
Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.
These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.
There seems to be a problem with Fibre in the Manawatu. Customers may experience slow network speeds or disconnections. Technicians are currently investigating.
** 1:31PM Update**
All fixed. Please let us know if you are still experiencing speed issues. Thanks!
Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.
Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.
Our supplier is investigating a confirmed cable cut at around 2:30pm today between Nelson and Blenheim which may affect Inspire customers in the area.
8:20pm update: Estimated time for the fibre restoration is around 2am (so sometime overnight)
7am: Service was restored at 22:36 last night.
"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”
A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf
All maintenance is now finished
A fiber cut between Blenheim and Christchurch may mean customers in the area are presently unable to connect to the internet. Our network team is working on it now. Apologies for the inconvenience.
UFB customers in Blenheim and other areas of the South Island may have lost internet connectivity early this morning. The reason is presently unknown, but engineers are investigating the cause now.
8:36am: This looks very likely to be a fiber cut.
8:50am: Fibre fault restored - service back.
Update: Service has now been restored to the Horowhenua area after a fibre fault was patched around.
Update: Service provider's technician arriving at ~2030 with spare equipment. No ETR for fault yet.
Customers in Levin may have seen their internet drop out. This is due to a fault with supplier equipment. We are awaiting an update from our service provider.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.