Update: Service has now been restored to the Horowhenua area after a fibre fault was patched around.
Update: Service provider's technician arriving at ~2030 with spare equipment. No ETR for fault yet.
Customers in Levin may have seen their internet drop out. This is due to a fault with supplier equipment. We are awaiting an update from our service provider.
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
There is currently a fibre outage in the Moutere to Mapua region. This is caused by part of the road being washed up and breaking the fibre. It’s a fairly major fault in terms of the number of people affected and the work involved in restoring it. The ETR is today, but is weather and safety permitting as they are forecasted for more bad weather.
Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.