Hi everyone, We are experiencing higher than normal customer call volumes due to the recent Pandemic news from the Government. Some calls may not be connecting. We are trying to increase the number of voice channels with our suppliers to hopefully alleviate this.
Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.
These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.
Inspire Voice customers in the Rangitikei area may be experiencing phone connectivity issues. We suspect that weather events yesterday evening (lightining) has caused some equipment failure. Our network team is working on a fix for this ASAP. Apologies for the inconvenience.
Issue isolated so affecting a small group of customers now rather than Rangitikei wide.
Took us a long while to track down a customer's equipment that had suffered a lightning strike or similar. Equipment isolated and fault fully resolved.
Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.
Our supplier is investigating a confirmed cable cut at around 2:30pm today between Nelson and Blenheim which may affect Inspire customers in the area.
8:20pm update: Estimated time for the fibre restoration is around 2am (so sometime overnight)
7am: Service was restored at 22:36 last night.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.