We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
Quick update regarding the network fault last night:
An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.
A replacement is on its way!
Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.
9:45pm Fibre has been repaired and we are seeing services restored, leaving fault open until we get a full clearance from our fibre suppliers
6:15pm Additional service around Marton, Halcombe, Wanganui while our upstream fibre is being repaired
- Network Fault Update* - 12.47PM - It has been found that the cause of the outage is due to a road accident near Halcombe that has caused substantial damage to a bridge. Repairs are underway and will hopefully be completed by some time tonight. In the mean time, our backup circuits are still in place and working well.
Inspire Net has lost two key circuits this morning at 7:33am. Everything has generally failed over to backup circuits nicely but we're running on reduced capacity.
Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.
These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.
At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.
** 10:20am update**
All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.
Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.
Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.
"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”
A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf
All maintenance is now finished
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.