A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
UPDATE The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.
All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.
There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.
Customers may presently be noticing degraded performance particularly to international destinations due to impacted redundancy. We don't think there's any complete loss of connectivity at the moment but if you're finding your internet unusable please let the helpdesk know.
Customers may presently be experiencing problems trying to get to international destinations. We are currently trying to diagnose the problem, but will update as we can.
UPDATE 11:45AM Limited connectivity may be available to international destinations as a temporary measure. We suspect a problem with an upstream provider.
UPDATE 11:52AM Due to a fibre cut in the north island we've lost one transit provider and are running on reduced capacity.
UPDATE 11:45AM Resolved! Sorry for any inconvenience. If you have any further problems after a router reboot, give our Helpdesk a call 0800 484 363. Thanks for your patience!
UPDATE 10:47AM We think we're getting to the bottom of it. The guys are all on this and we're trying to resolve as fast as we can.
Hi everyone, we're currently experiencing faults on our MetroLAN network. Working on it. Will keep updates coming on website and Facebook. Apologies for the inconvenience.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.