Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.
****UPDATE**** The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.
All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.
There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.
We have lost part of our MetroLAN wireless network in the Wanganui and South Taranaki regions. We're working on the problem now.
****UPDATE**** It appears the customer impact from this outage is either little or no impact. We're still looking in to this but it is likely limited to our own management networks only.
****UPDATE**** We have closed this fault as we're now certain there is, and has been, no customer impact.
Hi Everyone. Our 0800 number is out of action. We are working on a fix for this now. Please note that our 06 3578559 local number is working fine so please use this if you need to contact us. Apologies for the inconvenience.
Hi Everyone. We have lost part of our MetroLAN wireless network in the Mangaweka and Taihape regions. We're working on the problem now.
UPDATE 11.55am : We've routed around some of the issues. Our team are on the way to fix the problem site but unfortunately that will be at least a 45 minute drive and a long walk. ETR about 90 minutes at the moment.
UPDATE 12.20pm : All customer impact should now be resolved.
Wireless customers fed from our Temata site behind Massey university, Palmerston North will have intermittent internet access until at least tomorrow morning due to a battery fault at the site.
UPDATE 8.45am : The site is now running on generator power fixing any customer impact.
Customers may find mail services unresponsive or inoperable for approx 15-20 minutes while we correct an unexpected mail storage failure. Sorry for any inconvenience.
We are having intermittent storage-related problems with our POP3 and IMAP servers. Customers may not be able to read their mail at the moment. Technicians are working on the problem now.
Customers in the Tararua region may be unable to connect to the internet at the moment due to the loss of power at an Eketehuna site. The estimated restoration for power for this site is 2pm.
Customers may presently be noticing degraded performance particularly to international destinations due to impacted redundancy. We don't think there's any complete loss of connectivity at the moment but if you're finding your internet unusable please let the helpdesk know.
Customers on the Kapiti coast may find they are unable to connect to the internet at the moment. The cause isn't clear at the moment, but our engineers are investigating the problem.
Turned out this problem was closer to home than we thought, and tweaking some misbehaving gear locally fixed the problem. If you're still having problems, please contact the helpdesk.
Customers in the rural Manawatu from Palmerston North to Shannon may be unable to connect to the internet at the moment due to the loss of equipment at one of our wireless towers. Our engineers will very shortly be en route to fix this, and we expect it to be fixed by 10:30am.
Our engineers reached the site. This problem should have been resolved for about an hour now, and we're satisfied the equipment is in a more reliable state. If you're still having problems, please contact the helpdesk.
Customers in the greater Tararua region may presently be offline due to what seems to be a fault with our wireless equipment. We have top men working on it right now.
We have put in place a temporary configuration that should get most or all of the affected customers going again, though possibly with suboptimal performance. We have engineers en route to replace the failed equipment and it should be resolved within a couple of hours.
Our engineers got to the site and replaced the equipment and everything should be back to normal. If you're still having problems, please contact the helpdesk.
We have issues in the Taihape area at the moment - likely due to a power cut. We're investigating at the moment.
We tracked down the issue to one particular piece of equipment and have now fixed the problem. Everything should be working again as normal.
Unfortunately the equipment causing the problem is still having issues and we're looking in to work-arounds. If we have to visit onsite this will take at least 1 hour due to drive time.
We've routed around the problem equipment and all wireless sites are operational again now.
Customers may presently be experiencing problems trying to get to international destinations. We are currently trying to diagnose the problem, but will update as we can.
UPDATE 11:45AM Limited connectivity may be available to international destinations as a temporary measure. We suspect a problem with an upstream provider.
UPDATE 11:52AM Due to a fibre cut in the north island we've lost one transit provider and are running on reduced capacity.
We are experiencing a fault with our VoIP lines--customers may find they are unable to send or receive calls. Our engineers are working on the problem right now.
UPDATE 5:55PM The fault looks to be with one of our upstreams; they've acknowledged it and a fix is in the making.
UPDATE 6:10PM We're seeing lots more working calls now; just waiting on confirmation that everything's normal again.
UPDATE 6:29PM All seems to be well. If you are still experiencing problems, please contact the helpdesk on 0800 484 363, or if you can't call out email us at firstname.lastname@example.org.
We are currently experiencing power off at a site in Woodville which is causing loss of services in the Tararua area. Techs are on route to the site with a generator now.
UPDATE 11:45AM Resolved! Sorry for any inconvenience. If you have any further problems after a router reboot, give our Helpdesk a call 0800 484 363. Thanks for your patience!
UPDATE 10:47AM We think we're getting to the bottom of it. The guys are all on this and we're trying to resolve as fast as we can.
Hi everyone, we're currently experiencing faults on our MetroLAN network. Working on it. Will keep updates coming on website and Facebook. Apologies for the inconvenience.