Network Status

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.

Hi Everyone

Quick update regarding the network fault last night:

An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.

A replacement is on its way!

Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.

Hi everyone, We are experiencing higher than normal customer call volumes due to the recent Pandemic news from the Government. Some calls may not be connecting. We are trying to increase the number of voice channels with our suppliers to hopefully alleviate this.

9:30am: This issue should now also have been resolved. Please try rebooting your router if you're still experiencing problems. If that still doesn't work, as always, you can give the helpdesk a call on 0800 484 363.

8:40pm: There is a 3rd party fibre cut that is under repair. Inspire technicians have installed a temporary radio link to get customers internet and voice working again (perhaps slower than normal, but working), and services should stay working until we get an update about the fibre being repaired.

Customers in the greater Kimbolton area on Inspire Wireless may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

8:40pm: A fibre was re-spliced in the Palmerston North Exchange which has restored our handover service for Copper services (DSL). It appears everything is back up and running, we are running tests now. At this stage it looks like a contractor (not ours) disconnected one of our fibres in the exchange.

Customers fed via DSL may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

9:45pm Fibre has been repaired and we are seeing services restored, leaving fault open until we get a full clearance from our fibre suppliers

6:15pm Additional service around Marton, Halcombe, Wanganui while our upstream fibre is being repaired

• Network Fault Update* - 12.47PM - It has been found that the cause of the outage is due to a road accident near Halcombe that has caused substantial damage to a bridge. Repairs are underway and will hopefully be completed by some time tonight. In the mean time, our backup circuits are still in place and working well.

Inspire Net has lost two key circuits this morning at 7:33am. Everything has generally failed over to backup circuits nicely but we're running on reduced capacity.

Network Maintenance Update We are planning some network maintenance over the weekend. These changes will occur between 2am and 4am on Sunday 2nd of Feb. It is expected that the customer impact from these changes will be non existent or minimal. Have a good weekend!

Hi Everyone, One of our larger wireless towers has stopped working. This has caused some congestion on our wider network due to the increased load. Our network team is working on it now and are hoping to have it resolved in the next few hours. Apologies for the inconvenience.

** 4:27PM Update** Our Network team has advised that while we have made a number of changes to our network to work around the problem, the repairs will most likely carry on into the weekend. Inspire Rural wireless speeds will run a bit slower until its fixed unfortunately. We hope to have everything back to normal on Saturday for everyone. Once again we apologise for the inconvenience.

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.

At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.

** 10:20am update**

All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.

Inspire Voice customers in the Rangitikei area may be experiencing phone connectivity issues. We suspect that weather events yesterday evening (lightining) has caused some equipment failure. Our network team is working on a fix for this ASAP. Apologies for the inconvenience.

10am update

Issue isolated so affecting a small group of customers now rather than Rangitikei wide.

12:25pm update

Took us a long while to track down a customer's equipment that had suffered a lightning strike or similar. Equipment isolated and fault fully resolved.