Degraded performance for Wimbledon, Herbertville and Mataikona due to an equipment fault. Plan to repair by midday tomorrow.
Wireless customers in the Manawatu region may not have internet access due to damage to some of our equipment. A repair crew is en route this morning, and we expect a resolution by noon.
****12:39am :**** This is largely fixed now.
There is a fault affecting some of our MetroLAN wireless customers in the Manawatu region. We're working on this now.
****10:21am :**** This is largely fixed now.
There is currently a fibre outage in the Moutere to Mapua region. This is caused by part of the road being washed up and breaking the fibre. It’s a fairly major fault in terms of the number of people affected and the work involved in restoring it. The ETR is today, but is weather and safety permitting as they are forecasted for more bad weather.
Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.
****UPDATE**** The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.
All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.
There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.
We have lost part of our MetroLAN wireless network in the Wanganui and South Taranaki regions. We're working on the problem now.
****UPDATE**** It appears the customer impact from this outage is either little or no impact. We're still looking in to this but it is likely limited to our own management networks only.
****UPDATE**** We have closed this fault as we're now certain there is, and has been, no customer impact.
Hi Everyone. Our 0800 number is out of action. We are working on a fix for this now. Please note that our 06 3578559 local number is working fine so please use this if you need to contact us. Apologies for the inconvenience.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.