Status: Fixed
Feb 20 2017 01:38 PM - Feb 20 2017 04:29 PM

We are having intermittent storage-related problems with our POP3 and IMAP servers. Customers may not be able to read their mail at the moment. Technicians are working on the problem now.

Status: Fixed
Feb 13 2017 12:42 PM - Feb 13 2017 01:03 PM

Customers in the Tararua region may be unable to connect to the internet at the moment due to the loss of power at an Eketehuna site. The estimated restoration for power for this site is 2pm.

Status: Fixed
Feb 3 2017 03:26 PM - Feb 3 2017 06:55 PM

Customers may presently be noticing degraded performance particularly to international destinations due to impacted redundancy. We don't think there's any complete loss of connectivity at the moment but if you're finding your internet unusable please let the helpdesk know.

Status: Fixed
Feb 2 2017 09:31 AM - Feb 2 2017 09:40 AM

Customers on the Kapiti coast may find they are unable to connect to the internet at the moment. The cause isn't clear at the moment, but our engineers are investigating the problem.


Turned out this problem was closer to home than we thought, and tweaking some misbehaving gear locally fixed the problem. If you're still having problems, please contact the helpdesk.

Status: Fixed
Feb 2 2017 09:11 AM - Feb 2 2017 12:19 PM

Customers in the rural Manawatu from Palmerston North to Shannon may be unable to connect to the internet at the moment due to the loss of equipment at one of our wireless towers. Our engineers will very shortly be en route to fix this, and we expect it to be fixed by 10:30am.


Our engineers reached the site. This problem should have been resolved for about an hour now, and we're satisfied the equipment is in a more reliable state. If you're still having problems, please contact the helpdesk.

Status: Fixed
Jan 30 2017 11:08 AM - Jan 30 2017 02:25 PM

Customers in the greater Tararua region may presently be offline due to what seems to be a fault with our wireless equipment. We have top men working on it right now.


We have put in place a temporary configuration that should get most or all of the affected customers going again, though possibly with suboptimal performance. We have engineers en route to replace the failed equipment and it should be resolved within a couple of hours.


Our engineers got to the site and replaced the equipment and everything should be back to normal. If you're still having problems, please contact the helpdesk.

Status: Fixed
Jan 22 2017 08:53 AM - Jan 22 2017 11:01 AM

We have issues in the Taihape area at the moment - likely due to a power cut. We're investigating at the moment.


We tracked down the issue to one particular piece of equipment and have now fixed the problem. Everything should be working again as normal.


Unfortunately the equipment causing the problem is still having issues and we're looking in to work-arounds. If we have to visit onsite this will take at least 1 hour due to drive time.


We've routed around the problem equipment and all wireless sites are operational again now.

Status: Fixed
Jan 17 2017 11:39 AM - Jan 17 2017 05:56 PM

Customers may presently be experiencing problems trying to get to international destinations. We are currently trying to diagnose the problem, but will update as we can.

UPDATE 11:45AM Limited connectivity may be available to international destinations as a temporary measure. We suspect a problem with an upstream provider.

UPDATE 11:52AM Due to a fibre cut in the north island we've lost one transit provider and are running on reduced capacity.

Status: Fixed
Jan 11 2017 05:49 PM - Jan 11 2017 06:29 PM

We are experiencing a fault with our VoIP lines--customers may find they are unable to send or receive calls. Our engineers are working on the problem right now.

UPDATE 5:55PM The fault looks to be with one of our upstreams; they've acknowledged it and a fix is in the making.

UPDATE 6:10PM We're seeing lots more working calls now; just waiting on confirmation that everything's normal again.

UPDATE 6:29PM All seems to be well. If you are still experiencing problems, please contact the helpdesk on 0800 484 363, or if you can't call out email us at

Status: Fixed
Jan 10 2017 02:33 PM - Jan 10 2017 02:58 PM

We are currently experiencing power off at a site in Woodville which is causing loss of services in the Tararua area. Techs are on route to the site with a generator now.

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