Status: Fixed
Mar 14 2017 01:38 PM - Mar 14 2017 01:48 PM

Customers may find mail services unresponsive or inoperable for approx 15-20 minutes while we correct an unexpected mail storage failure. Sorry for any inconvenience.


Status: Fixed
Feb 20 2017 01:38 PM - Feb 20 2017 04:29 PM

We are having intermittent storage-related problems with our POP3 and IMAP servers. Customers may not be able to read their mail at the moment. Technicians are working on the problem now.


Status: Fixed
Feb 13 2017 12:42 PM - Feb 13 2017 01:03 PM

Customers in the Tararua region may be unable to connect to the internet at the moment due to the loss of power at an Eketehuna site. The estimated restoration for power for this site is 2pm.


Status: Fixed
Feb 3 2017 03:26 PM - Feb 3 2017 06:55 PM

Customers may presently be noticing degraded performance particularly to international destinations due to impacted redundancy. We don't think there's any complete loss of connectivity at the moment but if you're finding your internet unusable please let the helpdesk know.


Status: Fixed
Feb 2 2017 09:31 AM - Feb 2 2017 09:40 AM

Customers on the Kapiti coast may find they are unable to connect to the internet at the moment. The cause isn't clear at the moment, but our engineers are investigating the problem.

UPDATE 9:39AM

Turned out this problem was closer to home than we thought, and tweaking some misbehaving gear locally fixed the problem. If you're still having problems, please contact the helpdesk.


Status: Fixed
Feb 2 2017 09:11 AM - Feb 2 2017 12:19 PM

Customers in the rural Manawatu from Palmerston North to Shannon may be unable to connect to the internet at the moment due to the loss of equipment at one of our wireless towers. Our engineers will very shortly be en route to fix this, and we expect it to be fixed by 10:30am.

UPDATE 12:20PM

Our engineers reached the site. This problem should have been resolved for about an hour now, and we're satisfied the equipment is in a more reliable state. If you're still having problems, please contact the helpdesk.


Status: Fixed
Jan 30 2017 11:08 AM - Jan 30 2017 02:25 PM

Customers in the greater Tararua region may presently be offline due to what seems to be a fault with our wireless equipment. We have top men working on it right now.

UPDATE 11:48AM

We have put in place a temporary configuration that should get most or all of the affected customers going again, though possibly with suboptimal performance. We have engineers en route to replace the failed equipment and it should be resolved within a couple of hours.

UPDATE 2:25PM

Our engineers got to the site and replaced the equipment and everything should be back to normal. If you're still having problems, please contact the helpdesk.


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