Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.
****UPDATE**** The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.
All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.
There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.
We have lost part of our MetroLAN wireless network in the Wanganui and South Taranaki regions. We're working on the problem now.
****UPDATE**** It appears the customer impact from this outage is either little or no impact. We're still looking in to this but it is likely limited to our own management networks only.
****UPDATE**** We have closed this fault as we're now certain there is, and has been, no customer impact.
Hi Everyone. Our 0800 number is out of action. We are working on a fix for this now. Please note that our 06 3578559 local number is working fine so please use this if you need to contact us. Apologies for the inconvenience.
Hi Everyone. We have lost part of our MetroLAN wireless network in the Mangaweka and Taihape regions. We're working on the problem now.
UPDATE 11.55am : We've routed around some of the issues. Our team are on the way to fix the problem site but unfortunately that will be at least a 45 minute drive and a long walk. ETR about 90 minutes at the moment.
UPDATE 12.20pm : All customer impact should now be resolved.
Wireless customers fed from our Temata site behind Massey university, Palmerston North will have intermittent internet access until at least tomorrow morning due to a battery fault at the site.
UPDATE 8.45am : The site is now running on generator power fixing any customer impact.
Customers may find mail services unresponsive or inoperable for approx 15-20 minutes while we correct an unexpected mail storage failure. Sorry for any inconvenience.
We are having intermittent storage-related problems with our POP3 and IMAP servers. Customers may not be able to read their mail at the moment. Technicians are working on the problem now.