Hi Everyone. We have lost part of our MetroLAN wireless network in the Mangaweka and Taihape regions. We're working on the problem now.
UPDATE 11.55am : We've routed around some of the issues. Our team are on the way to fix the problem site but unfortunately that will be at least a 45 minute drive and a long walk. ETR about 90 minutes at the moment.
UPDATE 12.20pm : All customer impact should now be resolved.
Wireless customers fed from our Temata site behind Massey university, Palmerston North will have intermittent internet access until at least tomorrow morning due to a battery fault at the site.
UPDATE 8.45am : The site is now running on generator power fixing any customer impact.
Customers may find mail services unresponsive or inoperable for approx 15-20 minutes while we correct an unexpected mail storage failure. Sorry for any inconvenience.
We are having intermittent storage-related problems with our POP3 and IMAP servers. Customers may not be able to read their mail at the moment. Technicians are working on the problem now.
Customers in the Tararua region may be unable to connect to the internet at the moment due to the loss of power at an Eketehuna site. The estimated restoration for power for this site is 2pm.
Customers may presently be noticing degraded performance particularly to international destinations due to impacted redundancy. We don't think there's any complete loss of connectivity at the moment but if you're finding your internet unusable please let the helpdesk know.
Customers on the Kapiti coast may find they are unable to connect to the internet at the moment. The cause isn't clear at the moment, but our engineers are investigating the problem.
Turned out this problem was closer to home than we thought, and tweaking some misbehaving gear locally fixed the problem. If you're still having problems, please contact the helpdesk.
Customers in the rural Manawatu from Palmerston North to Shannon may be unable to connect to the internet at the moment due to the loss of equipment at one of our wireless towers. Our engineers will very shortly be en route to fix this, and we expect it to be fixed by 10:30am.
Our engineers reached the site. This problem should have been resolved for about an hour now, and we're satisfied the equipment is in a more reliable state. If you're still having problems, please contact the helpdesk.
Customers in the greater Tararua region may presently be offline due to what seems to be a fault with our wireless equipment. We have top men working on it right now.
We have put in place a temporary configuration that should get most or all of the affected customers going again, though possibly with suboptimal performance. We have engineers en route to replace the failed equipment and it should be resolved within a couple of hours.
Our engineers got to the site and replaced the equipment and everything should be back to normal. If you're still having problems, please contact the helpdesk.
We have issues in the Taihape area at the moment - likely due to a power cut. We're investigating at the moment.
We tracked down the issue to one particular piece of equipment and have now fixed the problem. Everything should be working again as normal.
Unfortunately the equipment causing the problem is still having issues and we're looking in to work-arounds. If we have to visit onsite this will take at least 1 hour due to drive time.
We've routed around the problem equipment and all wireless sites are operational again now.
Customers may presently be experiencing problems trying to get to international destinations. We are currently trying to diagnose the problem, but will update as we can.
UPDATE 11:45AM Limited connectivity may be available to international destinations as a temporary measure. We suspect a problem with an upstream provider.
UPDATE 11:52AM Due to a fibre cut in the north island we've lost one transit provider and are running on reduced capacity.
We are experiencing a fault with our VoIP lines--customers may find they are unable to send or receive calls. Our engineers are working on the problem right now.
UPDATE 5:55PM The fault looks to be with one of our upstreams; they've acknowledged it and a fix is in the making.
UPDATE 6:10PM We're seeing lots more working calls now; just waiting on confirmation that everything's normal again.
UPDATE 6:29PM All seems to be well. If you are still experiencing problems, please contact the helpdesk on 0800 484 363, or if you can't call out email us at email@example.com.
We are currently experiencing power off at a site in Woodville which is causing loss of services in the Tararua area. Techs are on route to the site with a generator now.
UPDATE 11:45AM Resolved! Sorry for any inconvenience. If you have any further problems after a router reboot, give our Helpdesk a call 0800 484 363. Thanks for your patience!
UPDATE 10:47AM We think we're getting to the bottom of it. The guys are all on this and we're trying to resolve as fast as we can.
Hi everyone, we're currently experiencing faults on our MetroLAN network. Working on it. Will keep updates coming on website and Facebook. Apologies for the inconvenience.
UPDATE 2:47PM Everything looks to be back online for UFB in Wellington (Phew). Our wholesale provider advised that it was a fibre cable break. Please give us a call if you are still unable to connect - 0800 484 363.
Hi Everyone. UFB customers in the Wellington region may have no internet connectivity at the moment due to the loss of a link to Inspire equipment from our fiber provider. Wellington technicians have been dispatched to get this fixed however we are not sure at this stage how long the repair will take. We'll update as we receive more information. Apologies for the inconvenience.
Hi Everyone. We are experiencing an outage in Feilding at the moment. Our Network team are working on it as we speak. Give us a call if you are experiencing an outage in a different area. Apologies for the inconvenience.
UPDATE 1:44PM Our Network team are going to reboot some equipment to help fix the issue in feilding. As such some people may experience a short drop in service due to this. It should come back online within 5 - 10 mins at the most. If not please contact us. 0800 484 363.
UPDATE 1:44PM Everything seems to be back up and running. Phew. Give us a call if you are still experiencing issues.
Hi Everyone. Our Wireless network is having problems in the Tararua area. Some people will be experiencing multiple internet disconnections. Please note that we have our network team on the job and have an expected repair time of a few hours. If you have any questions please call our helpdesk 0800 484 363
UPDATE 6:30PM Hi everyone, an intermittent fault affecting wireless customers in the Tararua has now been resolved. The fault was caused by a faulty piece of equipment, that has now been removed from service.
If you're still having issues connecting to our service please give us a call on 0800 484 363, we're here until 10pm.
Thank you for your patience today.
Due to an equipment fault near Mangatainoka we have multiple wireless fed customers down in the Tararua region, spanning from Pahiatua to Takapau. Most likely weather related event, Techs are on route to site now
We have worked around the majority of the issues. Only customers directly fed from the problem equipment should have loss of service. Other customers previously affected may have slower speeds than normal.
UPDATE 18:07 Technicians have replaced a faulty component at one of our main feeder sites, and everything is back online, please contact the helpdesk if you are still having issues
Update: Most outbound calls are now working. Inbound calls from outside of the Inspire Net Voice network are still failing.
We're working with our upstream provider to resolve this.
VoIP fault started ~2:45pm under investigation
We currently have several wireless subscribers that had damage caused by power outages and/or lightning during the storms at the weekend, and as their power gets restored are causing issues on the network, we are working on isolating these as they come online, but its causing impact while we locate and isolate them.
Update 9:30AM We are still rectifying faults in the network, several thousand customers are now back online and working, but we still have issues impacting approx 1000 customers, we are still working on this as fast as we can
Update 1:42PM Ok we have resolved the problem (YAY!) but there is still quite a few customer connections that need a reboot to get back online. So, if your internet is still not working please power off your router and power it back on after 10 seconds. Give us a call if its still not working after that. - 0800 484 363.
Today we are seeing a very large increase in traffic from Microsoft due to a number of critical updates. This is causing a large impact on our network and will most likely have some effect on customer connection speeds.
More details on the Microsoft patches are available here - http://www.networkworld.com/article/3094826/security/july-2016-patch-tuesday-microsoft-releases-11-security-updates-6-rated-critical.html
*** UPDATE 11.25AM ***
Traffic levels are closer to normal now and there should be no customer impact.