Status: Fixed
Nov 14 2017 08:31 AM - Nov 14 2017 09:19 AM

Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.


Status: Fixed
Oct 27 2017 07:22 AM - Oct 27 2017 10:32 AM

****UPDATE**** The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.

****UPDATE****

All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.


Status: Fixed
Oct 26 2017 10:06 PM - Oct 27 2017 10:31 AM

There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.


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