Network Status

We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.

10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.

12:14pm : We have an estimated resolution time of 6pm tonight.

2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.

7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.

Due to various lightning strikes and power issues we have various wireless towers down around the Manawatu at the moment.

Anything we cannot resolve remotely will need to be visited in daylight hours later on today.

Degraded performance for Wimbledon, Herbertville and Mataikona due to an equipment fault. Plan to repair by midday tomorrow.

Wireless customers in the Manawatu region may not have internet access due to damage to some of our equipment. A repair crew is en route this morning, and we expect a resolution by noon.

12:39am : This is largely fixed now.

There is a fault affecting some of our MetroLAN wireless customers in the Manawatu region. We're working on this now.

10:21am : This is largely fixed now.

There is currently a fibre outage in the Moutere to Mapua region. This is caused by part of the road being washed up and breaking the fibre. It’s a fairly major fault in terms of the number of people affected and the work involved in restoring it. The ETR is today, but is weather and safety permitting as they are forecasted for more bad weather.

Our Blenheim UFB is down due to a supplier having issues with their Palmerston North router. The problem is being worked on at the moment.

UPDATE The outage to our Auckland fibre customers appears to be caused by a hardware failure on one of our core routers. A staff member with a replacement part is currently heading to site. We hope to have the service restored by mid-morning.

UPDATE

All fixed. Everyone should be back up and running now. Apologies for the downtime. Let us know if you have any questions - 0800 484 363.

There is a fault with our connection to our core equipment in Auckland. This has been affecting our connection to fibre customers in that region since approximately 8:50pm. We have logged a fault with our upstream providers, and they are investigating. An estimated restore time is not yet available, but will be posted here as soon as we get one.