Network Status

Ashhurst, Pohangina, Kimbolton areas will have degraded service as our primary fibre link from a 3rd party supplier has failed again. We have a backup path in place, its just not as fast as the main fibre feed in.

Currently no Estimated Time for Repair has been given to us, we have a fault logged and technicians are investigating.

Wireless customers in the Ashhurst, Kimbolton, and Pohangina areas may find they’re presently unable to connect to the internet due to a fibre disruption in Kimbolton. We’re working on fixing this now.

UPDATE 1:17pm: We suspect that many-to-most customers should now find things are working. If you still find you are unable to connect, please try rebooting your router. If this still doesn't work, as always, please call us on 0800 484 363.

UPGRADE NOTICE Hi Inspired customers! We’re planning an upgrade to our email system, which we are hoping will resolve the issues we have been experiencing recently.

The upgrade will happen on Wednesday, 12th August at 2pm.

We don’t expect many problems, but depending on your mail client you may need to close it and open again, or you may be prompted for a password. If you’re not sure of your password or you experience any other problems, please give us a call on 0800 484 363.

Thank you for your patience as we work on resolving this.

The Inspire Net team.

EDIT: The migration has gone smoothly, and mail services now appear to be working normally. If you are still experiencing problems, please contact us on 0800 484 363.

Hi everyone. Our mail servers are going through a well earned upgrade this week after a large increase in email use since the COVID 19 Lockdown. During this process, you may see the odd error message pop up when trying to send or receive email. Our network team are monitoring the situation and are planning to have this all resolved by the end of the week. If you continue to have issues with your email after waiting a few minutes, please feel free to contact our helpdesk on 0800 484 363.

UPDATE 23/7 10:30am: Some updates and changes applied to the mail platform yesterday seem to have improved its stability somewhat, but we're not yet out of the woods. We're planning to update the relevant servers for webmail at 1:00pm today, so customers may find that webmail is briefly unavailable for up to 30 minutes after this point. We appreciate your continued patience as we sort all this out, and expect things to gradually improve from this point.

UPDATE 23/7 2:00pm: The webmail backend server has been updated, and we now expect webmail to be working again at least as well as before, hopefully better. We're continuing to stabilise the whole system as the day wears on.

UPDATE 25/7 11:50am: Our mail services have been struggling again today causing it to reject username and passwords. Our network team are on the case. Apologies for the inconvenience folks.

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.

Hi Everyone

Quick update regarding the network fault last night:

An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.

A replacement is on its way!

Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.

Hi everyone, We are experiencing higher than normal customer call volumes due to the recent Pandemic news from the Government. Some calls may not be connecting. We are trying to increase the number of voice channels with our suppliers to hopefully alleviate this.

9:30am: This issue should now also have been resolved. Please try rebooting your router if you're still experiencing problems. If that still doesn't work, as always, you can give the helpdesk a call on 0800 484 363.

8:40pm: There is a 3rd party fibre cut that is under repair. Inspire technicians have installed a temporary radio link to get customers internet and voice working again (perhaps slower than normal, but working), and services should stay working until we get an update about the fibre being repaired.

Customers in the greater Kimbolton area on Inspire Wireless may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

8:40pm: A fibre was re-spliced in the Palmerston North Exchange which has restored our handover service for Copper services (DSL). It appears everything is back up and running, we are running tests now. At this stage it looks like a contractor (not ours) disconnected one of our fibres in the exchange.

Customers fed via DSL may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.

9:45pm Fibre has been repaired and we are seeing services restored, leaving fault open until we get a full clearance from our fibre suppliers

6:15pm Additional service around Marton, Halcombe, Wanganui while our upstream fibre is being repaired

• Network Fault Update* - 12.47PM - It has been found that the cause of the outage is due to a road accident near Halcombe that has caused substantial damage to a bridge. Repairs are underway and will hopefully be completed by some time tonight. In the mean time, our backup circuits are still in place and working well.

Inspire Net has lost two key circuits this morning at 7:33am. Everything has generally failed over to backup circuits nicely but we're running on reduced capacity.

Network Maintenance Update We are planning some network maintenance over the weekend. These changes will occur between 2am and 4am on Sunday 2nd of Feb. It is expected that the customer impact from these changes will be non existent or minimal. Have a good weekend!

Hi Everyone, One of our larger wireless towers has stopped working. This has caused some congestion on our wider network due to the increased load. Our network team is working on it now and are hoping to have it resolved in the next few hours. Apologies for the inconvenience.

** 4:27PM Update** Our Network team has advised that while we have made a number of changes to our network to work around the problem, the repairs will most likely carry on into the weekend. Inspire Rural wireless speeds will run a bit slower until its fixed unfortunately. We hope to have everything back to normal on Saturday for everyone. Once again we apologise for the inconvenience.

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.

At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.

** 10:20am update**

All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.