Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.
Due to the impact of a spam attack, we are presently having problems delivering to some email boxes, particularly at @outlook.com, @live.com, and @hotmail.com addresses. Messages may still be delivered, but might end up in Spam or Junk Mail folders. We have taken some steps to improve deliverability and expect this situation to improve over the next few days.
21 May 2019. 2.32 PM update We still looked to be blocked by the Spam and Open Relay Blocking System, which should be resolved early tomorrow morning if they honour our delist request.
22 May 2019. 10.10 AM update We have successfully been delisted from SORBS. This should improve mail deliverability over the next few days.
Our supplier is investigating a confirmed cable cut at around 2:30pm today between Nelson and Blenheim which may affect Inspire customers in the area.
8:20pm update: Estimated time for the fibre restoration is around 2am (so sometime overnight)
7am: Service was restored at 22:36 last night.
Since 8:50pm there has been a fault with our wireless site at Aberfeldy affecting a number of customers in that area, and the lower Whangaehu Valley. At this stage it is unlikely that service will be restored until mid-morning tomorrow.
"SCHEDULED NETWORK OUTAGE NOTIFICATION Full mitigation of the fault which caused yesterdays events will be made on Friday 29th March, 2019, which will require up to three, 45 minute outages between 2am and 6am during an emergency outage window. During this outage we will be performing patches on the hardware and virtual environment on the router to prevent future occurrences of this fault.”
A full incident report can be viewed on our news page via the link below: https://www.inspire.net.nz/assets/pdf/Inspire%20Net%20Incident%20Report%20190329.pdf
All maintenance is now finished
A fiber cut between Blenheim and Christchurch may mean customers in the area are presently unable to connect to the internet. Our network team is working on it now. Apologies for the inconvenience.
UFB customers in Blenheim and other areas of the South Island may have lost internet connectivity early this morning. The reason is presently unknown, but engineers are investigating the cause now.
8:36am: This looks very likely to be a fiber cut.
8:50am: Fibre fault restored - service back.
Wireless customers in the Tararua region may find they have lost internet connectivity due to equipment failure in the Weber area. We will very shortly be dispatching technicians to replace the broken equipment. We will update this fault as soon as we know more.
Update: Service has now been restored to the Horowhenua area after a fibre fault was patched around.
Update: Service provider's technician arriving at ~2030 with spare equipment. No ETR for fault yet.
Customers in Levin may have seen their internet drop out. This is due to a fault with supplier equipment. We are awaiting an update from our service provider.
Some Inspire Wireless customers in the Manawatu area may find they lost internet access around 10:00am due to what seems to be a power fault with our equipment. Engineers are on their way to fix it.
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.