UFB customers in Blenheim and other areas of the South Island may have lost internet connectivity early this morning. The reason is presently unknown, but engineers are investigating the cause now.
8:36am: This looks very likely to be a fiber cut.
8:50am: Fibre fault restored - service back.
Wireless customers in the Tararua region may find they have lost internet connectivity due to equipment failure in the Weber area. We will very shortly be dispatching technicians to replace the broken equipment. We will update this fault as soon as we know more.
Update: Service has now been restored to the Horowhenua area after a fibre fault was patched around.
Update: Service provider's technician arriving at ~2030 with spare equipment. No ETR for fault yet.
Customers in Levin may have seen their internet drop out. This is due to a fault with supplier equipment. We are awaiting an update from our service provider.
Some Inspire Wireless customers in the Manawatu area may find they lost internet access around 10:00am due to what seems to be a power fault with our equipment. Engineers are on their way to fix it.
A link to one of our upstream providers is proving unstable, and we're seeing intermittent loss of connectivity to some international sites. Engineers are working on the problem now.
We appear to have lost our Palmerston North to Wanganui link. Customers in the greater Wanganui area may find they have no internet access. We are working on a fix via our redundant link now.
10:53am : We have identified a fiber cut along State Highway 3 halfway between Bulls and Whanganui as the root cause of the problem and we have contacted the relevant providers. We hope to post an updated estimated time of resolution shortly.
12:14pm : We have an estimated resolution time of 6pm tonight.
2.27pm : Unfortunately the ETR has been withdrawn. Due to the state of the ground and fibre damage, we're now uncertain how long it will take to resolve. We will keep updating as we have updates and again apologise for the inconvenience but ensure we are doing everything we can to get this back up and running.
7:55pm : All Whanganui services are now restored. Both our primary and backup link to Whanganui are now up and running. Apologies for any inconvenience caused.
Due to various lightning strikes and power issues we have various wireless towers down around the Manawatu at the moment.
Anything we cannot resolve remotely will need to be visited in daylight hours later on today.
Degraded performance for Wimbledon, Herbertville and Mataikona due to an equipment fault. Plan to repair by midday tomorrow.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.