Status: Fixed
Jan 17 2017 11:39 AM - Jan 17 2017 05:56 PM

Customers may presently be experiencing problems trying to get to international destinations. We are currently trying to diagnose the problem, but will update as we can.

UPDATE 11:45AM Limited connectivity may be available to international destinations as a temporary measure. We suspect a problem with an upstream provider.

UPDATE 11:52AM Due to a fibre cut in the north island we've lost one transit provider and are running on reduced capacity.

Status: Fixed
Jan 11 2017 05:49 PM - Jan 11 2017 06:29 PM

We are experiencing a fault with our VoIP lines--customers may find they are unable to send or receive calls. Our engineers are working on the problem right now.

UPDATE 5:55PM The fault looks to be with one of our upstreams; they've acknowledged it and a fix is in the making.

UPDATE 6:10PM We're seeing lots more working calls now; just waiting on confirmation that everything's normal again.

UPDATE 6:29PM All seems to be well. If you are still experiencing problems, please contact the helpdesk on 0800 484 363, or if you can't call out email us at

Status: Fixed
Jan 10 2017 02:33 PM - Jan 10 2017 02:58 PM

We are currently experiencing power off at a site in Woodville which is causing loss of services in the Tararua area. Techs are on route to the site with a generator now.

Status: Fixed
Dec 14 2016 09:16 AM - Dec 14 2016 11:45 AM

UPDATE 11:45AM Resolved! Sorry for any inconvenience. If you have any further problems after a router reboot, give our Helpdesk a call 0800 484 363. Thanks for your patience!

UPDATE 10:47AM We think we're getting to the bottom of it. The guys are all on this and we're trying to resolve as fast as we can.

Hi everyone, we're currently experiencing faults on our MetroLAN network. Working on it. Will keep updates coming on website and Facebook. Apologies for the inconvenience.

Status: Fixed
Nov 22 2016 12:24 PM - Nov 22 2016 02:47 PM

UPDATE 2:47PM Everything looks to be back online for UFB in Wellington (Phew). Our wholesale provider advised that it was a fibre cable break. Please give us a call if you are still unable to connect - 0800 484 363.

Hi Everyone. UFB customers in the Wellington region may have no internet connectivity at the moment due to the loss of a link to Inspire equipment from our fiber provider. Wellington technicians have been dispatched to get this fixed however we are not sure at this stage how long the repair will take. We'll update as we receive more information. Apologies for the inconvenience.

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