There are currently no open faults to report.

Status: Fixed

2022-04-07 15:37:49 - 2022-04-07 15:40:44

Incoming phone calls from some numbers are currently broken. Engineers are looking at the problem now.

UPDATE 3:40PM: We believe this is now fixed. Please call us on 0800 484 363 as always if you continue to experience problems.




Status: Fixed

2022-03-18 19:03:54 - 2022-03-18 19:59:32

Our wholesale provider is experiencing an outage that is affecting Fibre connections in the Palmerston North area. As such, you may be unable to connect to the internet. Our Wholesale provider has advised that they have technicians working on the issue already however they have provided an estimated time of repair to be some time tomorrow. We hope this is repaired as quickly as possible. Apologies for the inconvenience everyone.




Status: Fixed

2022-03-02 14:01:26 - 2022-03-02 15:05:50

Hi Everyone. One of our Wholesale phone providers is experiencing an outage. As such, Inspire customer phone lines may be unable to receive calls ( making outbound calls seems to be working still). This is also affecting our 0800 number. Our technicians are looking into the matter now. Feel free to contact us via facebook messenger or email ( helpdesk@inspire.net.nz) in the meantime. Apologies for the inconvenience.




Status: Fixed

2022-02-15 09:16:54 - 2022-02-15 16:43:36

UPDATE: 10.12AM Hi all. This looks to be resolved! We're ready again to take your calls. Thanks again for your patience.

0800 NUMBER OUT OF ACTION

Hi everyone. We're having some grief with inbound calling on our 0800 number this morning with inbound calling from our upstream provider and no audio! Bear with us as we try to work together with our provider to get this resolved ASAP.

For anything urgent please feel free to send us an email: helpdesk@inspire.net.nz or flick us a message via our Facebook page.

Thanks for your patience.

Hi all. This looks to be resolved! We're ready again to take your calls :nerd_face: Thanks again for your patience.




Status: Fixed

2021-10-21 13:59:01 - 2021-10-21 15:34:55

Hi Everyone

We have been experiencing some issues with our mail servers today. Our Network Team has found the source of the issue and should have things repaired in the next hour. Apologies for the disruption.




Status: Fixed

2021-08-08 09:48:46 - 2021-08-08 11:35:54

We have reports that phone calls to at least some Inspire Net customers are being rejected. We’re investigating right now!

UPDATE:

We believe this is now fixed. If you are still having problems receiving calls, please call the helpdesk on 06 350 2580 (yes, this should work)! We’re waiting on details for the fix from our engineer.




Status: Fixed

2021-05-25 16:59:59 - 2021-05-26 13:56:02

Hi Everyone There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas. Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.

UPDATE Wednesday, 26th May 2021 - 10.30AM:

Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.




Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.

You can also keep up to date with our network status on our Facebook page.