Alert Level 2 - Our Helpdesk and front desk at our Main Street office are fully operational, with some of the team still working from home. Need help? Call 0800 484 363

There are currently no open faults to report.

Status: Fixed

2021-08-08 09:48:46 - 2021-08-08 11:35:54

We have reports that phone calls to at least some Inspire Net customers are being rejected. We’re investigating right now!


We believe this is now fixed. If you are still having problems receiving calls, please call the helpdesk on 06 350 2580 (yes, this should work)! We’re waiting on details for the fix from our engineer.

Status: Fixed

2021-05-25 16:59:59 - 2021-05-26 13:56:02

Hi Everyone There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas. Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.

UPDATE Wednesday, 26th May 2021 - 10.30AM:

Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.

Status: Fixed

2021-04-07 10:42:16 - 2021-04-07 14:03:14

Inspire Net DSL Customers within the Manawatu area are experiencing an outage this morning. Our Wholesale provider has advised that this is a known fault and that they are working towards a fix. We are hoping for a resolution soon. Apologies for the inconvenience.

UPDATE 2:02pm:

Our Wholesale provider has advised that full services have been restored after a piece of equipment was replaced. If you are still experiencing problems then please feel free to contact us on 0800 484 363.

Status: Fixed

2020-10-14 22:33:46 - 2020-10-15 12:22:18

Some wireless customers between Levin and Opiki, and all those in Koitiata, will have lost their connections just after 10pm last night. This is the result of a fault at our site above Shannon. Staff are en route to site, with a resolution expected by around 10.30am.

Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.

You can also keep up to date with our network status on our Facebook page.