There are currently no open faults to report.
One of our major wireless sites in the greater feilding area has become inaccessible, and as such, some Feilding customers are may be experiencing an outage currently. Technicians are already working on repairs and expect restore services within the next three hours. Apologies for the inconvenience.
Update - 11/04/2023 4.43pm
While there is further work to be done, our technicians have advised that majority of customers affected by this fault are back online.
One of our major fibre wholesale providers will be updating their equipment, which will result in a brief outage for a large portion of our fibre customer base on March 29th, 30th and 31st between 12am and 6am. The outage is expected to last around 30 minutes, and once completed, your internet service should resume as normal. If you experience any issues reconnecting, please try rebooting your router. If you still need assistance, feel free to contact us for help.
A planned Fibre outage will take place at 12.30AM on Thursday this week (16/03/2023).
This will affect Inspire Net customers in the Auckland area with an outage. Our general customer base may also be affected with increased latency as the work involves some of our core fibre.
A repair time has not been advised by our Wholesale Provider as such, however we estimate a few hours if all goes well.
If you have any questions, please feel free to contact us on 0800 484 363 or firstname.lastname@example.org
A possible fibre cut between Palmerston North and Waiouru is impacting Inspire Net customers in the Waiouru, Taihape, Mangaweka and rural Whanganui areas. Technicians are already onsite and assessing/repairing the damage. Please note that your connection may be slower than normal or drop out from time to time around and during peak times (5pm - 10pm). Apologies for the inconvenience everyone. We are hoping to have this fixed as soon as possible.
Hi Everyone, We have lost a key piece of hardware that provides connectivity to Inspire Wireless customers in parts of southern Tararua. Technicians are scheduled to attend the fault this morning. Apologies for the inconvenience.
UPDATE 3:15PM Our technicians have finished repairs and believe all to be back up and running again. If you are still experiencing issues however, please feel free to contact us on 0800 484 36.
Customers fed from one of our Rural Wireless towers in the Tararua area are experiencing issues connecting. Technicians are on their way now to carry out repairs. We expect this to be back up and running in the next few hours. Apologies for the inconvenience.
Hi Everyone. One of our larger Rural Wireless towers that covers locations such as Ashhurst/Pohangina and parts of Feilding, has stopped functioning after a low impact update. Technicians are onsite attempting to repair the issue now. Apologies for the inconvenience.
UPDATE 1:35PM Our technicians have advised that all is back online. If you are experiencing any further issues, please give our helpdesk a call on 0800 484 363.
Hi Everyone, One of our larger Rural Wireless towers that feeds Wanganui is experiencing an outage. Our technicians are onsite and will hopefully find a solution this afternoon. Apologies for the inconvenience.
UPDATE 4.20PM Our technicians have advised that all is back online. If you are experiencing any further issues, please give our helpdesk a call on 0800 484 363.
Some customers in the Marton/Koitiata area will be experiencing an outage due to a fault at one of our towers. Technicians are onsite and working on a fix. We are hoping to have this resolved by the end of the day. Apologies for the inconvenience.
Hi Everyone. Repairs have been carried out and all looks to be back up and running. If you are still experiencing issues, please feel free to contact us on 0800 484 363.
Some customers are experiencing an outage on our Inspire Voice service. Our network technicians are on the case and should hopefully find a fix for it soon. Apologies for the inconvenience.
Repairs have been carried out and we are seeing customers come back online. If you are still experiencing problems with this service, please feel free to contact our helpdesk and we'll check over your settings. 0800 484 363.
There is currently a major network fault affecting the Waiouru/Ohakune/Raetihi area. Customers on UFB and DSL services will be impacted. The backhaul provider is working on the fault, but cannot yet provide a time to restoration.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.