There are currently no open faults to report.

Status: Fixed

2022-04-07 15:37:49 - 2022-04-07 15:40:44

Incoming phone calls from some numbers are currently broken. Engineers are looking at the problem now.

UPDATE 3:40PM: We believe this is now fixed. Please call us on 0800 484 363 as always if you continue to experience problems.




Status: Fixed

2022-03-02 14:01:26 - 2022-03-02 15:05:50

Hi Everyone. One of our Wholesale phone providers is experiencing an outage. As such, Inspire customer phone lines may be unable to receive calls ( making outbound calls seems to be working still). This is also affecting our 0800 number. Our technicians are looking into the matter now. Feel free to contact us via facebook messenger or email ( helpdesk@inspire.net.nz) in the meantime. Apologies for the inconvenience.




Status: Fixed

2022-02-15 09:16:54 - 2022-02-15 16:43:36

UPDATE: 10.12AM Hi all. This looks to be resolved! We're ready again to take your calls. Thanks again for your patience.

0800 NUMBER OUT OF ACTION

Hi everyone. We're having some grief with inbound calling on our 0800 number this morning with inbound calling from our upstream provider and no audio! Bear with us as we try to work together with our provider to get this resolved ASAP.

For anything urgent please feel free to send us an email: helpdesk@inspire.net.nz or flick us a message via our Facebook page.

Thanks for your patience.

Hi all. This looks to be resolved! We're ready again to take your calls :nerd_face: Thanks again for your patience.




Status: Fixed

2021-08-08 09:48:46 - 2021-08-08 11:35:54

We have reports that phone calls to at least some Inspire Net customers are being rejected. We’re investigating right now!

UPDATE:

We believe this is now fixed. If you are still having problems receiving calls, please call the helpdesk on 06 350 2580 (yes, this should work)! We’re waiting on details for the fix from our engineer.




Status: Fixed

2020-07-13 23:36:20 - 2020-07-14 01:02:18

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.




Status: Fixed

2020-07-11 20:13:50 - 2020-07-11 20:35:44

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.




Status: Fixed

2020-07-11 14:30:10 - 2020-07-11 15:37:46

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.




Status: Fixed

2020-07-09 17:09:13 - 2020-07-09 17:44:50

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.




Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.

You can also keep up to date with our network status on our Facebook page.