There are currently no open faults to report.
2020-08-07 13:34:32 - 2020-08-12 15:44:23
Hi Inspired customers!
We’re planning an upgrade to our email system, which we are hoping will resolve the issues we have been experiencing recently.
The upgrade will happen on Wednesday, 12th August at 2pm.
We don’t expect many problems, but depending on your mail client you may need to close it and open again, or you may be prompted for a password. If you’re not sure of your password or you experience any other problems, please give us a call on 0800 484 363.
Thank you for your patience as we work on resolving this.
The Inspire Net team.
EDIT: The migration has gone smoothly, and mail services now appear to be working normally. If you are still experiencing problems, please contact us on 0800 484 363.
2020-07-21 11:00:50 - 2020-07-29 10:12:58
Our mail servers are going through a well earned upgrade this week after a large increase in email use since the COVID 19 Lockdown. During this process, you may see the odd error message pop up when trying to send or receive email. Our network team are monitoring the situation and are planning to have this all resolved by the end of the week. If you continue to have issues with your email after waiting a few minutes, please feel free to contact our helpdesk on 0800 484 363.
UPDATE 23/7 10:30am: Some updates and changes applied to the mail platform yesterday seem to have improved its stability somewhat, but we're not yet out of the woods. We're planning to update the relevant servers for webmail at 1:00pm today, so customers may find that webmail is briefly unavailable for up to 30 minutes after this point. We appreciate your continued patience as we sort all this out, and expect things to gradually improve from this point.
UPDATE 23/7 2:00pm: The webmail backend server has been updated, and we now expect webmail to be working again at least as well as before, hopefully better. We're continuing to stabilise the whole system as the day wears on.
UPDATE 25/7 11:50am: Our mail services have been struggling again today causing it to reject username and passwords. Our network team are on the case. Apologies for the inconvenience folks.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.