One of our major fibre wholesale providers will be updating their equipment, which will result in a brief outage for a large portion of our fibre customer base on March 29th, 30th and 31st between 12am and 6am. The outage is expected to last around 30 minutes, and once completed, your internet service should resume as normal. If you experience any issues reconnecting, please try rebooting your router. If you still need assistance, feel free to contact us for help.
A possible fibre cut between Palmerston North and Waiouru is impacting Inspire Net customers in the Waiouru, Taihape, Mangaweka and rural Whanganui areas. Technicians are already onsite and assessing/repairing the damage. Please note that your connection may be slower than normal or drop out from time to time around and during peak times (5pm - 10pm). Apologies for the inconvenience everyone. We are hoping to have this fixed as soon as possible.
Hi Everyone, We have lost a key piece of hardware that provides connectivity to Inspire Wireless customers in parts of southern Tararua. Technicians are scheduled to attend the fault this morning. Apologies for the inconvenience.
UPDATE 3:15PM Our technicians have finished repairs and believe all to be back up and running again. If you are still experiencing issues however, please feel free to contact us on 0800 484 36.
Customers fed from one of our Rural Wireless towers in the Tararua area are experiencing issues connecting. Technicians are on their way now to carry out repairs. We expect this to be back up and running in the next few hours. Apologies for the inconvenience.
Hi Everyone. One of our larger Rural Wireless towers that covers locations such as Ashhurst/Pohangina and parts of Feilding, has stopped functioning after a low impact update. Technicians are onsite attempting to repair the issue now. Apologies for the inconvenience.
UPDATE 1:35PM Our technicians have advised that all is back online. If you are experiencing any further issues, please give our helpdesk a call on 0800 484 363.
Hi Everyone, One of our larger Rural Wireless towers that feeds Wanganui is experiencing an outage. Our technicians are onsite and will hopefully find a solution this afternoon. Apologies for the inconvenience.
UPDATE 4.20PM Our technicians have advised that all is back online. If you are experiencing any further issues, please give our helpdesk a call on 0800 484 363.
Some customers in the Marton/Koitiata area will be experiencing an outage due to a fault at one of our towers. Technicians are onsite and working on a fix. We are hoping to have this resolved by the end of the day. Apologies for the inconvenience.
Hi Everyone. Repairs have been carried out and all looks to be back up and running. If you are still experiencing issues, please feel free to contact us on 0800 484 363.
Hi Everyone There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas. Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.
UPDATE Wednesday, 26th May 2021 - 10.30AM:
Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.