There are currently no open faults to report.
2022-07-27 14:46:31 - 2022-07-27 16:08:36
Some customers in the Marton/Koitiata area will be experiencing an outage due to a fault at one of our towers. Technicians are onsite and working on a fix. We are hoping to have this resolved by the end of the day. Apologies for the inconvenience.
Hi Everyone. Repairs have been carried out and all looks to be back up and running. If you are still experiencing issues, please feel free to contact us on 0800 484 363.
2021-05-25 16:59:59 - 2021-05-26 13:56:02
There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas.
Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.
UPDATE Wednesday, 26th May 2021 - 10.30AM:
Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.
2020-10-14 22:33:46 - 2020-10-15 12:22:18
Some wireless customers between Levin and Opiki, and all those in Koitiata, will have lost their connections just after 10pm last night. This is the result of a fault at our site above Shannon. Staff are en route to site, with a resolution expected by around 10.30am.
2020-08-29 20:28:13 - 2020-08-31 14:51:37
Ashhurst, Pohangina, Kimbolton areas will have degraded service as our primary fibre link from a 3rd party supplier has failed again. We have a backup path in place, its just not as fast as the main fibre feed in.
Currently no Estimated Time for Repair has been given to us, we have a fault logged and technicians are investigating.
2020-08-23 11:52:19 - 2020-08-23 13:47:22
Wireless customers in the Ashhurst, Kimbolton, and Pohangina areas may find they’re presently unable to connect to the internet due to a fibre disruption in Kimbolton. We’re working on fixing this now.
UPDATE 1:17pm: We suspect that many-to-most customers should now find things are working. If you still find you are unable to connect, please try rebooting your router. If this still doesn't work, as always, please call us on 0800 484 363.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.