There are currently no open faults to report.

Status: Fixed

2020-07-13 23:36:20 - 2020-07-14 01:02:18

We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.




Status: Fixed

2020-07-11 20:13:50 - 2020-07-11 20:35:44

We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.




Status: Fixed

2020-07-11 14:30:10 - 2020-07-11 15:37:46

Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.




Status: Fixed

2020-07-09 17:09:13 - 2020-07-09 17:44:50

We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020

Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.




Status: Fixed

2020-06-25 20:08:30 - 2020-06-29 09:56:39

Hi Everyone

Quick update regarding the network fault last night:

An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.

A replacement is on its way!

Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.




Status: Fixed

2020-02-13 08:49:01 - 2020-02-13 23:24:36

9:45pm Fibre has been repaired and we are seeing services restored, leaving fault open until we get a full clearance from our fibre suppliers

6:15pm Additional service around Marton, Halcombe, Wanganui while our upstream fibre is being repaired

  • Network Fault Update* - 12.47PM - It has been found that the cause of the outage is due to a road accident near Halcombe that has caused substantial damage to a bridge. Repairs are underway and will hopefully be completed by some time tonight. In the mean time, our backup circuits are still in place and working well.

Inspire Net has lost two key circuits this morning at 7:33am. Everything has generally failed over to backup circuits nicely but we're running on reduced capacity.




Status: Fixed

2019-12-29 14:35:16 - 2019-12-31 08:20:51

Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.

These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.




Status: Fixed

2019-12-25 08:28:02 - 2019-12-25 10:27:25

At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.

** 10:20am update**

All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.




Status: Fixed

2019-06-25 17:28:47 - 2019-06-25 17:31:54

Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.




Status: Fixed

2019-06-04 13:07:28 - 2019-06-04 13:18:38

Some users in NZ may be having issues accessing some internet content. This relates to a known fault with a content delivery network.




Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.

You can also keep up to date with our network status on our Facebook page.

Network Status Check our current network status and information about planned maintenance