8:40pm: A fibre was re-spliced in the Palmerston North Exchange which has restored our handover service for Copper services (DSL). It appears everything is back up and running, we are running tests now. At this stage it looks like a contractor (not ours) disconnected one of our fibres in the exchange.
Customers fed via DSL may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.