1

Great! You’ve chosen Residential Ultra Fast

Now choose how fast you’d like to go and how much data you will need:

  • 100/20Mbit is roughly ten times faster than traditional broadband which makes it great for watching high quality TV on demand, video calls, Youtube and anything else that requires a fast connection. If you have multiple users, plan to upload a lot or want even faster downloads the 200/100Mbit plan is twice as fast again and has five times the upload speed.
The small print:

Inspire Net has a fair use policy on its flat rate plans. We define this as a situation where, in our opinion, the cost of providing the service(s) greatly exceeds the price that the service is being sold for. In these situations, we reserve the right to contact you to discuss alternative options, or to exit the service early, by giving you 30 days’ notice and we will not enforce any early disconnect penalty. Any charges for hardware not returned will still stand as per your contract with Inspire Net.
We currently measure our fair use policy level at an amount of traffic per month that is 10 times what an average user on a flat rate plan uses. As of the date of these terms and conditions, the traffic level that we would deem to be non-viable and to initiate a discussion was 3000Gbytes.

2

What if you go over your data cap?

No problem. We have two options to choose from if you reach your data cap, or you can choose Flat Rate and have no data cap to worry about.

  • You’ll remain at full speed and pay $10 per 10GB of additional data over your limit until the end of the billing month.
  • Your internet connection slows down to about three times dial up speed (128kbit) when you reach your traffic cap, and you don’t incur any more charges.
  • You’ll remain at full speed all month and have no data cap to worry about. The connection is covered by our flat rate fair use policy.
3

What type of connection do you need?

  • If you’re currently getting fibre services from another ISP, please choose this option. A $25 setup fee applies.
    The small print:

    Please note that Ultra Fast is not available in all areas. While all connections are subject to a feasibility study at the time you apply to ensure suitability, we cannot be completely sure of availability until the connection is live. A transfer of an existing UFB connection usually takes place up to ten working days after the order has placed, however please allow for delays of two to three days in times of high demand.

    A 12 month term contract is not required with this option without VoIP. There is no early disconnection fee applicable with this option.

    With VoIP we offer a 12 month contract for $149 or a 24 month contract for $49. Both have an early disconnection fee of $99

  • A new fibre connection with wiring is installed for $49, based on a 12-month contract. If you have a shared driveway or live in a multiple dwelling unit, give us a call on 0800 484 363 as this type of connection requires a slightly different process with our supplier.
    The small print:

    Please note that Ultra Fast is not available in all areas. While all connections are subject to a feasibility study at the time you apply to ensure suitability, we cannot be completely sure of availability until the connection is live. A new UFB installation usually takes between 10 and 60 days.

    Our 12 month term contract option without VoIP: there is an installation fee of $49 for a new connection on a 12 month contract. An early disconnection fee of $99 applies if you disconnect within the 12 month term period.

    Our 24 month term contract option without VoIP: there is an installation fee of $49 for a new connection on a 24 month contract. You receive a free NF4V router. An early disconnection fee of $199 applies if you disconnect within the first 12 months of the term period, and of $99 if you disconnect in the second 12 months.

    No term contract option without VoIP: there is an installation fee of $49 for a new connection plus an additional fee of $50 for installation without a 12 month term contract. There is no early disconnection fee if you choose to disconnect at any time.

    With VoIP we offer a 12 month contract for $149 or a 24 month contract for $49. Both have an early disconnection fee of $99

    Our standard $49 fee is for standard installs to single dwelling premises. If your install will be more than $49 we will contact you before proceeding.

Our fibre service is intended to replace your existing phone wiring. Unlike traditional copper, mains power is required to run the devices you need to connect to the service and the router is one such device. You will also need to ensure that any devices you have that rely on a phone connection, such as a St John medical alarm or a monitored alarm system, will work over an internet connection. If you have these kind of alarm devices, or something similiar, and you’re not sure about this type of installation, call us on 0800 484 363.

4

Add a Voice over IP phone line

Inspire does not offer traditional POTS (plain old telephone service), but if you still require a phone land line, we can deliver this over your Internet connection with us. You can keep your old phone number, and also get lots of modern features like voice mail and caller ID on your phone all as part of the standard service.

We can deliver your phone over ip from: $15 per month

The important part:
Inspire Voice is a phone service which, unlike a traditional phone service, requires a working internet connection and mains power to function. We therefore do not guarantee that our service will always be available and advise customers to have a separate voice service (e.g. landline or mobile) and/or a battery backup for emergency calls. Many services, such as monitored alarm systems and medical alerts, will not function over VOIP. If you have any services that rely on a phone line we strongly suggest contacting your services provider to confirm whether their service can be adapted to work over our internet connection.

Get going with our affordable starter package for only:
$15per
mth
and you’ll receive:
  • 2,000 free call minutes to New Zealand landlines each month
  • call waiting
  • caller-ID (available with a caller-ID capable phone)
  • voicemail service
  • do-not-disturb features
  • various “who called me” and privacy features
Move up to our Voice Chat bundle for:
$40per
mth
and you’ll receive all the features in our Starter package plus:
  • unlimited calls to New Zealand landlines
  • 1,000 free call minutes to top 50 countries*
  • 100 free NZ mobile call minutes
  • For $12.50 pm you can have another phone or fax line. The usage on these lines will be counted within your package.

The small print:
Any minutes not included in your base option are charged at the following rates:
Additional local calls » 2c per min | Additional national calls » 10c per min | Additional mobile calls » 18c per min
* The international destinations included in the Voice Chat package are: Andorra, Argentina, Australia, Austria, Belgium, Brunei, Brunei Mobile, Canada, Chile, China, China Mobile, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hong Kong Mobile, Hungary, Ireland, Italy, Japan, Jordan, Korea (South), Luxembourg, Macedonia, Malaysia, Netherlands, Norway, Panama, Poland, Portugal, Puerto Rico, Romania, Singapore, Singapore Mobile, Slovak Republic, Spain, Sweden, Switzerland, Taiwan, Thailand, Thailand Mobile, United Kingdom, USA, Venezuela, Virgin Islands (USA).
Click here for a complete list of our international toll rates.

5

Router

Your Broadband Connection requires a router to connect you to the internet and we have the following routers available to you:
nf4v
$200
nf8acv
$225

Our NetComm NF4V routers are available for Rental at $10 inc GST per month. This provides an ongoing warranty and quick replacements at no cost.
NF4V is our standard 4 Port Wireless router capable of providing ADSL2+, VDSL and Fibre connectivity. Suitable for up to four cabled devices + multiple wireless devices.
An additional fee of $200 inc GST applies if not returned in reasonable condition when cancelling your services with Inspire Net.

Because you are taking our Voice over IP option, we supply you an Inspire router, at no extra charge, that connects your broadband and also runs your Voice over IP phone line. This router is a device that we have extensively tested to work with our service, and we maintain it for the entire time you are an Inspire customer.
If you change to another ISP, you need to return it, or we will charge a $200 Router fee to your final account.

With a 24 month contract we supply a free NetComm NF4V router that is yours to keep.
NF4V is our standard 4 Port Wireless router capable of providing ADSL2+, VDSL and Fibre connectivity. Suitable for up to four cabled devices + multiple wireless devices.