There are currently no open faults to report.
2021-05-25 16:59:59 - 2021-05-26 13:56:02
There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas.
Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.
UPDATE Wednesday, 26th May 2021 - 10.30AM:
Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.
2020-10-14 22:33:46 - 2020-10-15 12:22:18
Some wireless customers between Levin and Opiki, and all those in Koitiata, will have lost their connections just after 10pm last night. This is the result of a fault at our site above Shannon. Staff are en route to site, with a resolution expected by around 10.30am.
2020-08-29 20:28:13 - 2020-08-31 14:51:37
Ashhurst, Pohangina, Kimbolton areas will have degraded service as our primary fibre link from a 3rd party supplier has failed again. We have a backup path in place, its just not as fast as the main fibre feed in.
Currently no Estimated Time for Repair has been given to us, we have a fault logged and technicians are investigating.
2020-08-23 11:52:19 - 2020-08-23 13:47:22
Wireless customers in the Ashhurst, Kimbolton, and Pohangina areas may find they’re presently unable to connect to the internet due to a fibre disruption in Kimbolton. We’re working on fixing this now.
UPDATE 1:17pm: We suspect that many-to-most customers should now find things are working. If you still find you are unable to connect, please try rebooting your router. If this still doesn't work, as always, please call us on 0800 484 363.
2020-07-13 23:36:20 - 2020-07-14 01:02:18
We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.
2020-07-11 20:13:50 - 2020-07-11 20:35:44
We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
2020-07-11 14:30:10 - 2020-07-11 15:37:46
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
2020-07-09 17:09:13 - 2020-07-09 17:44:50
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now.
UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
2020-06-25 20:08:30 - 2020-06-29 09:56:39
Quick update regarding the network fault last night:
An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.
A replacement is on its way!
Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.