COVID-19 Alert Level: Orange - Our Helpdesk is fully operational from 7am - 9pm.
Need help? Call 0800 484 363.
There are currently no open faults to report.
2020-07-13 23:36:20 - 2020-07-14 01:02:18
We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.
2020-07-11 20:13:50 - 2020-07-11 20:35:44
We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
2020-07-11 14:30:10 - 2020-07-11 15:37:46
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
2020-07-09 17:09:13 - 2020-07-09 17:44:50
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
2020-06-25 20:08:30 - 2020-06-29 09:56:39
Hi Everyone
Quick update regarding the network fault last night:
An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.
A replacement is on its way!
Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.