Frequently asked fibre questions

Frequestly Asked Fibre Questions

What is (Ultra Fast Broadband) UFB?

Ultra Fast Broadband is the term used to describe the fibre optic network which is being installed throughout New Zealand in a partnership between the Government (via Crown Infrastrucure Partners) and their Local Fibre Companies (LFC’s) Chorus, Ultrafast, Enable and Northpower. This network will eventually replace most of the existing copper based services and not only be used for internet but also TV, medical monitoring and many other services. To connect to this fibre network you need to go through an RSP (Retail Service Provider) such as Inspire Net.

What is the standard timeframe for getting UFB installed if my house has been confirmed as ready?

This is generally up to 10 working days from when we have confirmed that the service is available. However this can change depending on your building, especially if you share a driveway or are part of a multi-tenanted building. We will keep you informed as your connection progresses as we have no direct control over this timeframe, we place an order on the Local Fibre company in your area, who run the fibre cable in to your property and get it ready to connect

How much does the UFB installation cost?

The installation is currently free for most standard installs, but it won’t always be that way.

What if I go over my data cap?

You can set up your account to limit your speed so that you’re never charged extra, or even choose our flat rate plan.

Can I move house without breaking my UFB contract?

At this stage the network is not yet available to all locations. Unfortunately, this means that if you move house you may break your contract if the new house does not have the service available, or we may be able to simple transfer your remaining contract to a broadband over copper service if fibre is not available at your new house

My house shares a driveway with some other houses or I live in an apartment or multi-tenant building.
Am I able to get UFB?

If a Local Fibre Company has service available at your location we should be able to get you connected. The process for shared driveways and multi-tenant buildings has not been defined by the network providers, and due to this, the standard lead times do not apply. We will work with you to get you connected if you fall in to this category.

Can I use my existing modem or router for UFB with Inspire Net?

In some cases your existing equipment may work with our UFB service. However, we have designed the service to work with the equipment we provide so using another device may impact stability and performance.

Can I get my UFB ONT moved to another house?

At this stage the network is not yet available to all locations. If your new house does have the service available when you have a new installation, you will receive a new UFB ONT, the ONT in each location remains property of the Local Fibre Company

How can I get an accurate gauge of my UFB connection speed?

We run a local Speedtest server where you can you’re your connection speed at http://www.inspire.net.nz/speedtest.html which will give a good gauge of the speeds attainable between your premises and Inspire Net.

You can also run speed tests against many public Speedtest servers at http://speedtest.net. However, please note that many factors outside of Inspire Net’s control can mean that the results attained from any of these external Speedtest servers are slower than the speeds reported by the Inspire Net Speedtest server. Factors influencing this would include latency, distance and congestion. Running tests against Speedtest servers around the world will give you a good gauge of what speeds you can expect to get to, and from, different parts of the world.

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