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Status: Fixed

Intermittent DNS issue
Jan 27 04:30 PM - Jan 27 05:20 PM
We are currently receiving reports of intermittent DNS resolution timeouts, which could cause website and email issues. We are investigating the issue. UPDATE: We believe this issue is now fixed. If you are still having problems you believe to be DNS-related, please contact us on 0800 4THENET.

Status: Fixed

International Traffic Outage
Nov 5 10:40 AM - Nov 5 11:40 AM
International traffic for all customers suffered an outage for about an hour from 10.45am to 11.45am on Saturday morning due to catastrophic power failure at a fiber point of presence. The switches were moved to an alternative power source and all international traffic should be working normally again. Please contact the helpdesk on 0800 4THENET if you are experiencing continued problems.

Status: Fixed

Webhost Outage
Aug 25 10:50 AM - Aug 25 11:00 AM
Webhost 4 rebooted due to file system issues (5 minute outage). Fault is resolved.

Status: Fixed

MetroLAN Outage
Jul 17 01:00 PM - Jul 17 06:30 PM
A power supply in a customer-facing core router failed and tripped a breaker which took out power to various core switches. Power to all services was quickly restored. The router powered up but would not pass POST and boot. A temporary router was sourced and configured from 15:00 onwards, with all services restored by 18:30.

Status: Fixed

Nationwide Dial-up Lines [resolved]
Apr 28 02:30 PM - Apr 28 08:00 PM
Currently all of our nationwide dial-up lines are not able to handle new incoming calls. This is a confirmed fault with our nationwide dial-up line supplier. Current estimated time of repair is 8pm from our supplier but we will chase and update this message we know more. 20:00 : Resolved.

Status: Fixed

Network Outage in Pahiatua, Dannevirke and Woodvile
Apr 20 11:40 AM - Apr 21 01:00 AM
We are currently experiencing a major outage in Pahiatua, Dannevirke, Woodvile and surrounding areas due to a fibre cut. Eketahuna was also briefly affected but we have established a temporary route to restore service in that area. Our technicians are working on the problem and hope to have service restored soon; unfortunately we have no ETR at this time.

[12:41] Most wireless customers should now be re-routed and working. Fibre customers are still down.

All services restored as of 01:00 21/04/2011

Status: Fixed

International Outtage
Oct 5 12:30 AM - Oct 5 02:30 AM
Ongoing power outage in Auckland has disrupted our international transit providers networks (or their cross Auckland links). No ETR as yet but issue being worked on.

[01:00] Data is coming across a backup path which is allowing some international traffic but with high latency and packet loss

[02:30] Fault has been resolved and traffic flowing normally again

Status: Fixed

Core Router Reboot
Mar 24 02:00 PM - Mar 24 02:10 PM
One of our core routers rebooted itself at 14:03. The router was reloaded and all external routes had reloaded by 14:10. We are investigating the cause and will schedule an OS upgrade this coming Sunday morning at 04:00. There maybe an upgrade sooner if it's deemed to be necessary.

Status: Fixed

Loss of International connectivity
Oct 14 04:30 AM - Oct 14 04:30 AM
Our national WAN links are partially down which has caused us to lose our international peerings and our national link to Auckland. Our upstream and WAN provider is working on the issue.

05:00 The has been a major power failure at the data centre that both our primary international provider and Inspire use for connectivity knocking out our peerings at Auckland and theirs. Techs are on there way there now.

06:10 International connectivity has been restored. Connectivity to our equipment in Auckland is yet to be restored which may cause some slowness for NZ sites

08:25 Connectivity to our router in Auckland has been restored and the fault is closed

Status: Fixed

Packet Loss for clients fed via wireless from the Tararua and Ruahine Ranges
Sep 24 12:30 PM - Sep 25 08:30 AM
Large amounts of packet loss to wireless customers in Pohangina Valley, the Manawatu and Northern Tararua

12:30 There is an ongoing snow storm causing icing of our backhaul aerials which has cause degradation of the links to our sites.

14:30 Eastern sites are warming up and recovering and we are rerouting traffic to the western sites to improve performance

15:00 Backhaul links have been rerouted and are working

16:30 Battery power has finally run out (snow bought down the lines earlier in the day). The lines company will not have the power back until sometime tomorrow (25/9/09) morning

17:00 A generator is heading to the site to run it for 4-5 hours and charge the batteries so it will hopefully run until midnight tonight

25/9 07:30 We have managed to get a generator to the site and it is now up and running

08:30 Power is back on and the site is back up and functioning normally

Status: Fixed

Intermittent Dial-up Issues
Jun 5 10:30 AM - Jun 19 05:20 PM
We are currently experiencing intermittent issues with our local modem banks. This should only be effecting customers in the Palmerston North calling area using our 086721212 dial-up number. Technicians are working on the problem. If you are having trouble, you can temporarily change your dial-up number to 087606001. Please call the helpdesk on 0800 484363 if you require assistance with this.

Status: Fixed

Palmerston North Power Outage
Mar 31 01:10 PM - Apr 1 11:50 AM
There has just been a major power fault in our part of Palmerston North. As a result most of our services were knocked out. Most services are now back online although some services may still be effected. Please call the helpdesk on 0800 484363 if any of your services are still down.

Status: Fixed

Dial Up Issues
Jan 28 10:40 AM - Jan 28 05:00 PM
There is currently a problem with our connection to the Telecom network for Dial up customers causing dialup connections to fail. This is also effecting our helpdesk phone system. The problem is being worked on but there is currently no estimated to repair.

The connection has now been restored. We apologise for any inconvenience.

Status: Fixed

DSL Connectivity Issue
Nov 23 08:10 AM - Nov 23 08:40 AM
Between 7:15am and 8:40am this morning, some customers connecting to Inspire via DSL would have experienced an outage. A security patch applied to one of Inspire's routers resulted in a fault whereby some DSL circuits could connect, but not send or receive traffic. The patch was removed and full connectivity restored. Our apologies for any inconvenience caused.

Status: Fixed

International Traffic Outage
Nov 4 11:10 AM - Nov 4 11:30 AM
We are currently experiencing issues with our international traffic. Technicians are working on a solution.

Status: Fixed

Palmerston North Power Outage
Feb 28 12:10 AM - Feb 28 07:00 AM
Shorty after midnight a large part of Palmerston North lost power. Power was restored at approximately 4am. During the power outage we lost various systems, but all systems have now been restored. We're now carrying out checks of our entire network to check for any remaining issues. All problems should now be resolved. Please phone our helpdesk on 0800 484 363 if you have any further problems.

Status: Fixed

International Bandwidth Shortage
Feb 25 06:00 PM - Mar 7 04:30 PM
We are currently short of International capacity at Inspire Net. This will cause overseas websites and downloads to run slower than normal. This is expected to be resolved by March 10. Please accept our apologies for any inconvenience caused.

Status: Fixed

International issues
Dec 4 06:30 AM - Dec 5 12:00 PM
Due to a Tropical Storm in Oregon, part of the Southern Cross cable has been damaged. This is currently causing congestion on our International links. We do not currently have an estimated resolution time for this problem but will update this website when we know more. This will cause some International websites to be running slower than normal. FIXED: After weather conditions allowed, technicians have actioned a temporary fix on the Southern Cross Cable in Oregon, US.

Status: Fixed

International Bandwidth Issues
Oct 2 11:10 AM - Oct 5 10:00 AM
We are currently experiencing technical difficulties with our international traffic. This should be resolved by Friday.

Status: Fixed

International Bandwidth issues in USA
Sep 1 01:50 PM - Sep 2 02:00 PM
Our upstream provider in the USA is having connectivity issues, affecting many websites/services hosted in the USA (ESPN.COM as an example). We have had a fault logged and are awaiting a fix. This effects all DSL, MetroLan, Studentcity and dial up customers. It does not effect our larger customers or webhosting platform.

Status: Fixed

Major packet loss on one of our international feeds
Aug 1 02:10 PM - Aug 2 09:00 AM
One of our upstream providers is currently experiencing service disruption which began at 09:05 hrs, 01/08/2007 between NZ and the USA. You are likely to experience major packet loss on your international internet usage until this problem is resolved. There is currently no timeframe for a resolution.

Status: Fixed

Remedial Power Work at the PNCC building
Jul 26 07:30 PM - Jul 26 09:10 PM
The PNCC as part of their power restoration work changed our power feed over from generator power to a normal power feed at 7:30pm last night. There was a short outage as an active component was transfered to another UPS at 7:30 and again at 9:15 when we went back onto normal power.

Status: Fixed

Fire and power outage causing major MetroLAN fault
Jul 23 09:50 AM - Jul 23 04:00 PM
At approximately 9.30am this Monday morning an electrical fire started in the Palmerston North City Council building. Whilst the fire has been stopped the building still has no power and is likely to be without power for a period of days. This has caused a major failure to part of our MetroLAN network. As part of this our wireless, ethernet and extend customers are not currently functioing. We are working towards a work around for this problem and hope to have more news as the afternoon goes on. RESOLVED - 4PM The PNCC building still has no power, but our network is back up and fully functional. The PNCC building is scheduled to have temporary power available in 2 to 3 days time - there is a small chance of an outage when we move back to that in the future.

Status: Fixed

Power Disruption to AXA Tower UPS
Jun 22 02:10 AM - Jun 23 02:20 AM
The UPS powering the wireless links on top of the AXA Tower in the Palmerston North CBD failed. The UPS has been reset and is operating normally. A replacement has been sourced and will replace the original unit at 6:30 am tomorrow morning (Sat 23rd June). UPDATE: The UPS failed again at 1:45 and was replaced at 2:15.

Status: Fixed

Inspire Net phone fault
Mar 22 11:00 AM - Mar 22 12:00 PM
Customers trying to phone our local or 0800 numbers will be currently receiving a busy signal. This is a fault with our incoming lines. We are investigating this issue with Telecom and expect this to be resolved shortly.

Status: Fixed

Core network
Jan 17 08:00 AM - Jan 17 08:00 AM
Between 0600 and 0800 this morning customers experienced varying degrees of degraded service. We have isolated and resolved the cause of this disruption and apologise for any inconvenience.

Status: Fixed

Severely Degraded International Performance
Dec 21 11:00 AM - Dec 21 11:40 AM
Our upstream provider is experiencing severely degraded service again. We are working with them to resolve this as soon as possible.

Status: Fixed

Severely Degraded International Performance
Dec 21 06:20 AM - Dec 21 07:50 AM
Our upstream provider is experiencing severely degraded service at the moment. We are working with them to resolve this as soon as possible.

Status: Fixed

International issue
Dec 20 12:00 PM - Dec 20 03:00 PM
Our upstream provider is experiencing severely degraded service at the moment. We are working with them to resolve this as soon as possible.

Status: Fixed

Domestic fault
Dec 11 03:00 PM - Dec 11 04:00 PM
Our link that connects us from Palmerston North to Auckland and Wellington is currently down. This will cause some websites and other services based in one of these cities to not be working. Examples will include www.stuff.co.nz and www.trademe.co.nz not working. We have logged a fault with the provider of these links and hope that the problem will be resolved shortly. Our apologies for any inconvenience caused.

Status: Fixed

International problems
Nov 29 12:50 PM - Nov 29 01:00 PM
International outage. We are currently suffering from problems with our International pipe to Telecom. Telecom are currently working on the problem and we hope it will be resolved shortly.

Status: Fixed

Wellington power problems
Oct 23 10:00 AM - Oct 23 07:10 PM
Wellington is currently experiencing power problems in the CBD. Due to this many websites and/or servers in Wellington will currently be unreachable.

Status: Fixed

Slow International Traffic
Oct 13 11:40 AM - Oct 18 05:00 PM
We are experiencing issues with International traffic running very slow at random intervals. We have identified the cause and we are working solidly towards resolving the problem. Updates will be posted here when available.

Status: Fixed

Planned maintenanced to GGI
Oct 1 04:00 AM - Oct 1 11:00 AM
Our International pipe, provided by Global Gateway Internet, is having planned maintenance this morning. This will happen during an 8 hour window from 4am to 12pm NZDT. This is due to maintenance work being carried out on the Southern Cross cable linking .nz to the rest of the world. We expect out International connectivity to intermittently be up and down until midday today. We thank for your patience.

Status: Fixed

International Connectivity Issues
Sep 27 04:10 PM - Sep 27 04:50 PM
Yet again our International upstream bandwidth provider is having issues with international connectivity, no ETA for repair yet. Until repaired Internation web browsing etc may be slow.

Status: Fixed

International Connectivity
Sep 19 10:10 AM - Sep 19 11:20 AM
Our international connectivity is currently experiencing problems. Please bear with us while this is resolved. You will be unable to view any international websites whilst this issue is happening. We are currently logging a fault with our international provider.

Status: Fixed

International problems
Sep 11 02:30 PM - Sep 11 03:00 PM
Our international connectivity is currently experiencing problems. Please bear with us while this is resolved. You will be unable to view any international websites whilst this issue is happening. We are currently logging a fault with our international provider.

Status: Fixed

Nationwide dialup authentication problems
Sep 6 10:00 PM - Sep 6 11:30 PM
Currently nationwide dialup customers will be experiencing error 718 when attempting to connect to the internet. This may may also effect Jetstream and/or Bitstream customers. Telecom/Alcatel are currently investigating the problem and we hope it will be resolved shortly.

Status: Fixed

Bitstream Static Address Assignment fault
Jul 15 08:00 AM - Jul 15 10:00 AM
Inspire ADSL Bitstream customers were not being assigned the correct IP addresses.

Status: Fixed

ADSL outage
Jul 14 01:00 AM - Jul 14 02:00 AM
Telecom have advised that a very large number of ADSL customers will experience a 60 minute outage betweem 1am & 2am, on the morning of the 14th of July. This is to allow Telecom to perform urgent maintenance on their network.

Status: Fixed

Alert on International Bandwidth
May 3 03:00 PM - May 20 02:00 PM
Currently we are experiencing International Connectivity Issues users may experience slow response from International sites, we have a fault logged with our upstream provider.

Status: Fixed

Poor Bitstream Service in Christchurch
Dec 6 02:10 PM - Dec 7 02:10 PM
Due to a fault in the Telecom network, customers in Christchurch may be experiencing very slow connection speeds. Telecom are working on the problem.

Status: Fixed

International Conectivity problem
Nov 10 11:10 PM - Nov 11 09:00 AM
Due to a fault with our upstream provider, most international traffic is non-existant. The problem is being worked on but there is no estimated time for repair.

Status: Fixed

Intermittent International Connectivity
Nov 4 04:30 AM - Nov 4 04:40 PM
Due to a fault with our upstream provider, most international traffic will be slow or non-existant. The problem is being worked on but there is no estimated time for repair.

Status: Fixed

Slow International Traffic
Oct 7 01:20 PM - Oct 7 08:00 PM
Due to Cogent and Level 3 de-peering, large sections of the internet have become very slow or unreachable. This is affecting a very large number of ISP's around the world, Inspire Net included. This means that surfing to international sites is running very slowly. Inspire is working on ways around this issue, but we have no estimated time of a fix as of yet. We will update this fault as soon as we have more details.

Status: Fixed

Power Problems in our Auckland Server Room
Oct 4 05:00 PM - Oct 4 07:00 PM
There are power issues in the server room we co-locate in to route via the Auckland Peering Exchange. Between 17:00 and 19:00 today (4th Oct) they are fixing the problem. We have routed around the issue and this shouldn't effect our customers.

Status: Fixed

High Packet Loss affecting surfing / websites
Aug 15 10:20 AM - Aug 15 11:00 AM
Currently, Inspire is experiencing a large amount of packetloss on several of our national upstream connections. The main effect of this is that customers will find loading a large percentage of websites on the Internet to be slow. Services contained within InSPire's own network are working normally. This includes Webmail / Email / Webhosting when you are connected with Inspire Net. We will post a time to fix, as soon as our upstream provider gives one to us.

Status: Fixed

National Dialup failing Intermittantly
Aug 15 09:30 AM - Aug 18 02:10 PM
Problems with the service we purchase national dailup lines on 0873 06001 are causing some customers to get an 718 error when they try and authenticate their username and password

Status: Fixed

High packetloss affecting surfing / websites
Jun 23 11:20 AM - Jun 23 04:30 PM
Currently, Inspire is experiencing a large amount of packetloss on several of our national upstream connections. The main effect of this is that customers won't be able to load a large percentage of websites on the Internet. Services contained within InSPire's own network will be working normally. This includes Webmail / Email / Webhosting / DNS when you are connected with Inspire Net. We will post a time to fix, as soon as our upstream provider gives one to us.

Status: Fixed

Fault with Bitstream Connections
May 13 11:00 AM - Jun 23 11:10 AM
Telecom are working to fix a fault with the Bitstream service, which is not allowing a random pool of customers to connect. Telecom have given no indication as to when it will be fixed, nor any further details. Inspire Net staff are in contact with those known to be affected at the moment. If you feel you are having the same problem with your Bitstream (not Jetstream) connection then please ring 0800484363 and ask to speak to Dan, Dave or Brendon. More details will be posted here as they come to hand.

Status: Fixed

Mail delays
Mar 4 11:50 AM - Mar 4 02:00 PM
There are currently delays in the delivery and receipt of email. These delays will be up to an hour as server equipment is repaired and replaced. It is anticipated that this will be resolved before the end of the day.

Status: Fixed

FIXED - Intermittent issues with International Traffic - FIXED
Feb 7 11:00 AM - Feb 7 02:30 PM
Currently Inspire Net is having intermittent issues with international traffic. Once or twice every few hours there is a small period where international traffic stops altogether. These periods average about 10 minutes each. National traffic remains unaffected.

Status: Fixed

FIXED - Outage on Telecom Network - FIXED
Jan 1 12:00 AM - Jan 1 01:30 PM
An outage on the Telecom Network is causing people to get engaged signals or an overloading message when trying to dial up. Telecom estimates it will be repaired between 2pm and 3pm today.

Status: Fixed

FIXED - News Server is down - FIXED
Dec 16 09:30 AM - Dec 16 05:20 PM
The InSPire news server is currently down and is expected to be down for at least the rest of the day.

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